29-07-2022
2yr - 3yr
ABOUT COMPANY
AlgoSec
JOB DESCRIPTION
AlgoSec is seeking an experienced Technical Support Engineer for a leading support position in the support organization, based in India.
Reporting to: Support Engineer TL
Location: Gurgaon, India
Direct Employment
Responsibilities:
- Supporting our global customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in product installation, operations and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization
- Introducing support methodologies and tools and more
- Working in tight integration with our Israel based support center, and the US based support center
Requirements:
- At least 3 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Experience in Linux script languages (PERL, shell) – advantage
- Independent, resourceful, problem-solver, result oriented
- Fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills in English
- Operating well under-pressure, multi-tasking
- Willingness to work at irregular hours, to support our customers world-wide
AlgoSec is an Equal Opportunity Employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.
Job Location: Haryana
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