Evaluation of Management Training Program– The specification of values forms a basis for evaluation. The basis of evaluation and the mode of collection of information necessary for evaluation should be determined at the planning stage. The process of training evaluation has been defined as “any attempt to obtain. Information on the effects of training performance, and to assess the value of training in the light of that informational Evaluation leads to controlling and correcting the training program. Hamblin suggested five levels at which evaluation of training can take place, viz., reactions, learning, job behaviour, organization and ultimate value.
Reactions: Training program is evaluated on the basis of trainee’s reactions to the usefulness of coverage of the matter, depth of the course content, method of presentation, teaching methods etc.
Learning: Training program, trainer’s ability and trainee ability are evaluated on the basis of quantity of content learned and time in which it is learned and learner’s ability to use or apply, the content he learned.
Job Behavior: This evaluation includes the manner and extent to which the’ trainee has applied his learning to his job.
Organization: This evaluation measures the use of training, learning and change in the job behavior of the department/organization in the form of increased – productivity, quality, morale, sales turnover and the like.
Ultimate Value: It is the measurement of ultimate result of the contributions of the training program to the Company goals like survival, growth, profitability etc., and to the individual goals like development of personality and social goals like maximizing social benefit.
Essential Ingredients for a Successful Evaluation
There are three essential ingredients in a successful evaluation. They are:
- Support throughout the evaluation process. Support items are human resources, time finance, equipment and availability of data source, records etc.,
- Existence of open communication channels among top management, participants and those involved in providing data etc., and
- Existence of sound management process.
Bases of Evaluation: Training program can be evaluated on the basis of various factors like production factor, general observation, human resource factor, performance, tests, cost- value relationship etc.
Production Factors: In operative training, the prime measure of worth is that of productivity. Productivity rates covering both quantity and quality are good indicators of the values of training. In most business situations these rates will have to be obtained before and after training. In -an experimental situation, a control group that does not receive training could be compared with the one that does in order to ascertain the effect of training. Management will generally look first at production and wastage rates to determine the worth of operative training. The other production factors are decrease in unit time and unit cost of production and reduction in space or machine requirements.
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