Technical Support Manager is quite demanded job. In an office, most of the equipment use technology. From computers to printers, to photocopiers, to video-conferencing equipment, and to telephones, office equipment is prone to breakdown due to constant usage.
Let us look at Career as a Technical Support Manager!
About Technical Support Manager
A Technical Support Manager oversees an organization’s technical assistance activities. Oversees the work of engineering, IT, or maintenance personnel to ensure that all projects are finished on time, on budget, and according to client requirements. Physical inventory levels are maintained and refilled as needed as a Technical Support Manager. Designing and implementing enhanced process or operational policies is your responsibility.
Roles and Responsibilities
Certified IT Support Professional provide organizations with Information IT support to optimize their operational efficiency. They play a key role in maintaining the hardware and software of the firm and improving the IT systems. Moreover, they have the following responsibilities:
- Primarily, installing and configuring computer hardware, software, systems, networks, printers and scanners
- Secondly, monitoring and maintaining computer systems and networks
- Then, responding in a timely manner to service issues and requests
- Further, providing technical support across the company
- Also, repairing and replacing equipment as necessary
- Training more junior staff members
- Moreover, Maintaining databases and ensuring system security.
- Eventually, Keeping track of technological advancements and trends in IT support
Career prospects
Large organisations with a complex technical infrastructure may have several teams handling different aspects of their operations. It is feasible to go to a specialty field working with more complicated technological situations after gaining expertise. Another possibility is to become a team or section leader. This entails directing the work of a team of support personnel, arranging regular maintenance plans, and, finally, overseeing the whole operational support for the company.
It’s also possible to work for yourself. Contract services in a hardware, software, or applications environment are provided to major organisations. Contracts for a short or lengthy period of time are occasionally available. Alternatively, you could choose to pursue other IT jobs such as software engineer or network engineer. The SFIA Foundation (Abilities Framework for the Information Age) has developed a reference model of the spectrum of professional skills required by IT workers, which may aid in career planning.
Summer assignments or internships are strongly advised for gaining as much actual job experience as possible during your degree. Check with your university’s career services or apply speculatively to nearby firms for local placements. Try the International Association for the Exchange of Students for Technical Experience for international job placements (IAESTE). Part-time or temporary work in a related field, as well as customer service experience, will indicate that you have the necessary communication and interpersonal skills.
Required Skills
You must provide proof of the following:
- the ability to reason in a rational manner
- a strong understanding of how software and operating systems operate
- good listening and questioning abilities, as well as the confidence to connect with customers in order to determine the problem and provide the solution
- the capacity to operate successfully as part of a group
- ability to solve problems
- a significant emphasis on the client
- the capacity to manage your task in a prioritised manner
- a keen eye for detail
Working Conditions
Due to the nature of the job, you may be required to work shifts or be on call, and you may be required to work overtime to complete a project. Given the working hours of many major corporations, part-time work is uncommon, although it may be viable in certain smaller businesses. Although this industry is decreasing, there are chances for self-employment in managing repairs and upgrades for residential customers or small companies. Because of the constant requirement to stay up with ever-changing software and operating systems, career pauses are uncommon.
Salary
The salaries for IT support work vary greatly depending on the level of the job, previous experience and size of employer –
- IT support wages start at £17,000 and go up to £23,000.
- After acquiring expertise, you may expect to earn between £26,000 and £35,000 per year.
- Technical support managers might make in excess of £40,000 per year.
Resources for Career as Technical Support Manager
Before you can become an expert in desired areas, you must first build a solid base. Before you can move on to practical teaching, you’ll need to have the right applied skills. To gain a full understanding of the domain, you can use the following tools:
- Firstly, Online Tutorials for Technical Support Management
- Professional certification courses for Technical Support Manager
- Also, Certification Courses from verified sources such as Vskills, Coursera, Udemy and so on.
- In addition, Online communities
- Moreover, Blogs and study material from experts in this field and many more.
Here are some examples of how you can improve your abilities:
- Freelancing
- Internships
- Apprenticeship programs
The above steps will help you to get this domain started. It’s a long way to go, however. You can take an advanced course to reach a new level of skills.
Some resources offered by Vskills
Vskills offer Technical Support Management certification for all those interested in working in this field. This certification course covers the following topics –
- Electronics basics
- Computer Basics
- Introducing Hardware
- Chassis Or Cabinet
- Motherboard
- Processor
- Memory
- Storage Devices
- Display Devices
- Keyboard & Mouse
- Printers
- Peripherals Devices
- Laptop
- Operating System
- Networking Basics
Vskills also offers free practice tests and online tutorials to supplement the learning process. You can check them by clicking on the following links –
Discover the career opportunities and other prospects of Career as a Technical Support Manager. Hurry up and start preparing now with Vskills.in!
