Process Management- Business Process Basics
A business process is a group of tasks that result in a specific service or product for customers. It can be visualized with a flowchart or a process matrix.
System thinking entails observing the system as a whole. SIPOC diagrams are usually used for process identification as it provides a top-level view of the process.
The steps to create a SIPOC are:
- Naming the process.
- Defining the starting point and the ending point of the process as listed in the scope section of the team charter.
- Enlist the key outputs of the process.
- Identify the entity receiving those outputs whether internal or external.
- State the top-level process steps without any decision points or feedback loops.
- Identify the inputs to process and the entities supplying those inputs.
Six Sigma helps business leaders:
- Define areas of process improvement
- Measure progress and collect data for ongoing adjustments
- Analyze data, customer feedback, and stakeholders’ input
- Improve all parts of the workflow, supply chain, and other business processes
- Control and re-adjust the process as necessary to work toward improving the effectiveness of a product or service and the effectiveness of the processes that support project delivery
Owners and Stakeholders
Stakeholders are the entity which has interest in the process or the business and they include the supplier, customer, employees and investors.
Customer Identification
Customer identification is crucial task of any Six Sigma project.
Customer Data Collection and Analysis
Capturing customer data which have been identified in earlier steps can be accomplished by various tools like VOC, survey, etc.
Customer Requirement Mapping
Customer requirement mapping involves identification of processes for improvements as needed against customer requirements.
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