Non-Verbal Communication

Non-verbal communication in negotiation management refers to the use of body language, facial expressions, and other non-verbal cues to convey information and influence the outcome of a negotiation. In fact, research has shown that non-verbal communication can often be more influential in shaping a negotiation than the actual words spoken.

Some common non-verbal communication strategies in negotiation management include maintaining eye contact, using facial expressions such as smiles or frowns, and using gestures to emphasize points or convey emotions. Other techniques include using vocal tone and pacing to convey confidence or urgency, and using physical proximity to assert dominance or show interest.

It’s important to note that non-verbal communication can vary widely across different cultures and contexts, so it’s essential to be aware of these differences when negotiating with people from different backgrounds. Effective negotiators are able to read and interpret non-verbal cues accurately, while also using their own non-verbal communication strategically to influence the outcome of the negotiation.