The fact is, most people are bombarded by negativity each day. A lot of the negativity is self-inflicted…influenced by the company you keep and your personal perspective on life’s realities. Few negativities being faced are
- Many arguments are the result of poor communication, the lack of open-mindedness, or the clash of opposing values and principles. People also argue to force their viewpoint on others or just to let off steam.
- Criticizing and insulting people in front of their peers, challenging their competence, demanding impossible deadlines, and cutting them out of the information loop are tactics that create negativity.
- Few people are compulsive complainers and grumble out of boredom or a desire to turn an awkward moment of silence into a conversation starter.
- Gossip (our national pastime). People gossip to fit into a group, fill a void in conversation, prove that they’re in the know, take revenge on a person, put someone in their place, or merely to gain attention.
Here are several ways to adopt a positive mental attitude
- Surround yourself with positive people.
- When you visualize a goal, it makes you more likely to take the actions necessary to reach it.
- Control your negative thinking. This can be accomplished in the following ways:
- See the glass as half full rather than half empty.
- Anticipate the best outcome.
- Count your blessings.
Behavior is the range of actions made in conjunction with their environment, which includes the other systems or organisms. It is the response of the system or organism to various inputs, whether conscious or subconscious.
In some ways, the line between positive and negative behavior exists in the eye of the beholder.
Positive behaviors are those which help individual move towards the goal of becoming well-adjusted, fully functioning person.
Various factors affect behavior of an individual and they usually include
- Social Norms – They are unwritten rule on how society must behave, and what majority of people believe about others and how they should act in a particular social group or culture.
- Faith and Culture – Faith can be through religion, philosophy, culture or personal belief and often affects the way a person can behave.
- Attitude – It is an expression of favor or disfavor toward a person, place, thing, or event. Everyone has a different attitude towards different things.
Salespeople are often typecast as arrogant and self-centered. And many people have a negative perception of sales reps because of their behavior. Few positive sales behaviors to consider are
- Punctuality – Arriving late for an appointment, sales call or presentation invites disaster because it shows a lack of respect for your prospect and a lack of organizational skills.
- Treat people with respect – It doesn’t matter who you encounter, meet, or talk to, it is essential that you treat everyone with respect and dignity. Many people can influence a decision-makers final decision and if you treat someone disrespectfully, you could lose sales a good sales opportunity.
- Keen business sense – Salespeople need to develop a good business sense and focus on trends, changes in the marketplace, and how certain decisions affect a business to gain new insights. 4.
- Listen carefully – When you listen carefully and intently to customers, salespeople demonstrate respect which is truly important to that person.
- Become a valued resource – Decision-makers want to work with people who can help them improve their business and deliver better results. Show your customer that you are a business resource by offering different solutions to their problems.
