Communication is vital to maintaining successful business relations. For this reason, it is imperative that professionals working in business environments have first-class communication skills. There are three basic types of communication: verbal, non-verbal, and written. If you want to succeed in business, you need to master each of these types of communication.
Verbal or oral communication uses spoken words to communicate a message. Effective verbal or spoken communication is dependent on a number of factors and cannot be fully removed from other important interpersonal skills such as non-verbal communication, listening skills, and clarification.
Verbal communication (vocal included) contributes to 45% of our communication. The role of jargon is also vital in determining the efficiency of communication. While jargons help to communicate easily in a homogeneous group, excessive use of there can hamper communication. The use of jargon should be used sparingly while communicating with someone who is not familiar with the terms.
Nonverbal communication describes the process of conveying meaning in the form of non-word messages. Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously affect the message contained in your words if you are not cautious to control it.
Written communication is vital l for communicating complicated information, such as statistics or other data, which could not be easily communicated through speech alone. Written communication also permits information to be recorded so that it can be referred to at a later date.
By improving your verbal, non-verbal, and written communication skills, you can become more efficient in all areas of business. Whether you are managing others or working as part of a team, the ability to communicate effectively can develop relations with your colleagues and help you all to work more efficiently together.
Listening & Feedback
Listening which comprises of hearing, attending, understanding, and remembering can improve the effectiveness of communication. Listening can be pleasurable, discriminative, or critical depending on the level of application of mind. Listener has to employ a suitable type of listening depending on the situation and nature of the message. Proper listening requires a reasonable background familiarity, right attitudes, interest, objectivity, patience and rapport with the sender