Communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. Effective communication is also a two-way street. It’s not only how you transmit a message so that it is received and understood by someone in exactly the way you intended, but it’s also how you listen to understand the full meaning of what’s being said and to make the other person feel heard and understood.
While effective communication is a learned skill, it is more useful when it’s spontaneous rather than rehearsed.T he success of an individual in a team depends mainly on the extent to which he can engage in effective communication. Faulty communication in organizations can lead to lowered efficiency and effectiveness at the organizational as well as individual level. Also most of the interpersonal friction can be attributed to faculty communication.
Effective management is a principle of effective communication. Interpersonal communication takes places every time we communicate with others. Communication is considered efficient when it succeeds in creating a desired response from the other person.
Effective communication can be addressed using the SBAR formula for effective communication. Used initially in the military, SBAR provides a framework to communicate important information from one person to another. SBAR is a mnemonic to help remember four critical elements of communication
- Situation—What is the problem or reason for the communication?
- Background—What background data and information is being used?
- Assessment—What are the behaviors or areas of concern? Summarize the facts.
- Recommendations—What is the next step? What do you think needs to be done?
Verbal SBAR – To effectively speak with another individual using SBAR, consider the verbal and nonverbal elements in the communication process. Think about and follow the alphabet ‘ABCDE’ of effective speaking:
- Appropriate eye contact
- Be simple and be clear when speaking
- Calm tone of voice and volume
- Done speaking—be quiet and listen
- End with clarifying questions and summary
SBAR can also be used when writing, as it clarifies important information that is necessary to share.
Written SBAR – To write using the SBAR formula, consider the following tips:
- Always be concise but full of detail and information
- Use accurate words and phrases that describe the situation—avoid jargon
- Write in active voice
- Check spelling and grammar