Certified Workplace Communication Skills Professional

Certified Workplace Communication Skills Professional tutorial

A Workplace Communication Professional has skills that helps businesses to manage all internal and external communication of a company. They represent the company to the outside world and also draft media statements, answer media inquiries, compile publications,etc.


  • A Workplace Communication Professional develops communication strategy that includes media outreach and social media content creation.
  • They research as well as write press releases, and content for the company website. Moreover, they maintain a detailed knowledge of the company’s policies, principles and strategies.
  • They also plan events and facilitate the resolution of disputes with external role-players.
  • Further, they develop effective corporate communication strategies and manage internal communications.

So, let’s get started with the in-depth details and resources to become Certified Workplace Communication Skills Professional.

Vskills Certified Workplace Communication Skills Professional

Workplace communication is essential as every organization is on the lookout for people with good communication skills. However, candidates with good workplace communication skills will get a chance to explore more jobs. That is to say, Vskills Workplace Communication Professional Certification focuses on developing writing skills, emotional intelligence, negotiation skills, effective speaking and listening habits. Moreover, it will help candidates in career advancement by developing business communication skills.

Exam Process

Vskills being India’s largest certification providers gives candidates access to top exams as well as provides after exam benefits. This includes:

  • The certifications will have a Government verification tag.
  • The Certification is valid for life.
  • Candidates will get lifelong e-learning access.
  • Access to free Practice Tests.
  • Candidates will get tagged as ‘Vskills Certified’ On Monsterindia.com and  ‘Vskills Certified’ On Shine Shine.com.
test details

Course Outline

Certified Workplace Communication Skills Professional covers the following topics –

Introduction to Communication

  • Theory of Business Communication
  • Classification Of Communication
  • The Purpose Of Communication
  • The Process Of Communication
  • The Seven C’s Of Communication In Verbal Communication
  • Universal Elements In Communication
  • Interaction With Social And Electronic Media

Diversity and Organizational Communication

  • Organizational Communication
  • Assumptions underlying early organizational communication
  • Communication Networks
  • Direction Of Communication
  • Interpersonal Communication
  • Communication Approaches Used In An Organization
  • Line And Staff Management (Lsm)
  • Intercultural Communication Skills
  • Cultural Sensitivity And Go Global
  • Effectiveness Of Intercultural Communication
  • Developing Cultural Intelligence
  • Improving Cross-Cultural Communication Skills
  • Some Examples of Cultural Diversity

Oral Communication

  • Oral Communication
  • Listening

Non Verbal Communication

  • Importance Of Non-Verbal Communication
  • History Of Non-Verbal Communication
  • Types Of Non-Verbal Communication
  • Functions of Non-Verbal Communication
  • How Non-Verbal Communication Helps

Written Communication

  • Written Business Communication
  • Types of Business Communication
  • Business Etiquettes
  • Modes Of Written Communication In Business Organisation
  • Types Of Communication Based On Style And Purpose
  • Keys To Effective Written Communication
  • The Importance Of Font Selection
  • How To Write A Good Business Letter
  • How To Write A Memo
  • E-MAIL
  • Report Writing

Organisation Politics

  • Overview of Organization Politics
  • Political Landscape of an Organization
  • The Political Players
  • Antecedents of Political Behaviour
  • Method of dealing with Organization Politics

Developing Negotiation Skill

  • Definition of Negotiation
  • Preparing for the Negotiation Process
  • The Seven Basic Steps in Negotiation
  • Negotiation Styles
  • Attitude and Negotiation

Negotiation Strategy & Tactics

  • Strategies for Negotiation
  • Best Alternative to a Negotiated Agreement (BATNA)
  • Approaches for Negotiation
  • Types of Negotiators
  • Tactics for Negotiation Process
  • Non-Verbal Communication
  • Emotions in the Negotiation Process
  • Top Ten Effective Negotiation Skills
  • Group Dynamics in Negotiation
  • Creative Methods to solve Negotiation Problems
  • Value Creation in Negotiations
  • Giving Feedback after Negotiation
  • Barriers to the Negotiation Process

Emotional Intelligence

  • Emotional Intelligence
  • EQ Domains
  • Self-Awareness
  • Self-Regulation
  • Social Skills
  • Improving Perception Competencies
  • Using Self-management and Social Skills
  • Emotional Maturity
  • Emotional Resilience

Preparation Guide for Vskills Certified Workplace Communication Skills Professional

Preparation Guide is the essential part of every exam that a candidate has to give most of the time. That is to say, without having the correct preparation resources will create difficulty while preparing for the exam. So, candidates need to do research and find the best resources available to get a better understanding of the exam. However, for the Certified Workplace Communication Skills Professional exam some of the resources Vskills provide the resources that will help to prepare in a good way. This include:

Certified Workplace Communication Skills Professional stuyd guide

Refer Exam Objectives

Exam objectives are important as it provides brief about the exam by diving the syllabus into topics that include various sections and subsections. Candidates should be to get all the content and topics related to the exam. As it provides a benefit to candidates to understand better during the preparation time. Doing this will help them to understand things more accurately. The topics include –

  • Introduction to Communication
  • Diversity and Organizational Communication
  • Oral Communication
  • Non Verbal Communication
  • Written Communication
  • Organisation Politics
  • Developing Negotiation Skill
  • Negotiation Strategy & Tactics
  • Emotional Intelligence
exam brochure

Vskills E-Learning

With E-learning for Vskills Certified Workplace Communication Skills Professional, candidates will get a better understanding of the content using the online learning material for a lifetime. Moreover, Vskills provides hard copy material that will help them in improving skills and staying up to date with the learning curve for getting better opportunities.

Books for Reference

Candidates should start taking help from reference books as it can provide an advantage for understanding things more accurately. However, for the Certified Workplace Communication Skills Professional exam, there are various books available which you can find online or in libraries. Some of the books are as follows:

  • Effective Communication in the Workplace Book by Anthony Gutierez
  • Workplace communications Book by George J. Searles

Evaluate yourself with Practice Test

It is important to understand that to get full perfection practice is essential. That is to say, this will provide a clear view of where they stand and help them to improve more. Moreover, with this, they can learn about their weak areas as well as answering skills. So, get prepared and become certified.

Certified Workplace Communication Skills Professional practice tests

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