A Hotel Reservation Assistant is responsible for assisting clients and customers with making a reservation. To add on, you will be the first point of contact for the customers. Therefore, it is your responsibility to provide them excellent services. To become an excellent Hotel Reservation Assistant you will be required to have lots of skills and knowledge. Also, you will be required to have good communication skills.
Hotel Reservation Assistant: Roles and Responsibilities
As a Hotel Reservation Assistant, you will be responsible for ensuring that all the guests and customers are able to make the reservations according to their needs. Also, you will be responsible for coordinating with other departments so as to ensure that the services are available for the customers. To add on, you will be managing all mails and calls from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide updates on an everyday basis.
Vskills Certified Hotel Reservation Assistant
With the Vskills Hotel Reservation Assistant Certification, you will develop all the relevant skills and knowledge required to become a successful Hotel Reservation Assistant. To add on, it also tests your existing knowledge and helps you improve. Also, you will develop front office management skills. Furthermore, you will be able to develop interpersonal skills which will not only help you in your profession but also in your day-to-day life.
Vskills being India’s largest certification provider gives candidates access to top exams as well as provides after exam benefits. This includes:
- The certifications will have a Government verification tag.
- The Certification is valid for life.
- Candidates will get lifelong e-learning access.
- Access to free Practice Tests.
Test Details
- Exam Duration: 60 minutes
- Number of questions: 50
- Maximum marks: 50
- Passing marks: 25 (50%).
- There is NO negative marking in this module
- It is an online examination
Course Outline
The Vskills Certified Hotel Reservation Assistant covers the following topics:
Hotel Organization
- Divisions of a Hotel
- Front Office
- Housekeeping Department
- Maintenance or Engineering Department
- Food and Beverage Department
- Accounting Department
- Sales and Marketing
- Supporting Departments
Front Office
- Front Office Basics
- Front Office Operations
- Guest Cycle
- Sale Process
Hotel Rooms
- Types of Hotel Rooms
Room Reservation
- Reservation Basics
- Reservation Activities
- Factors Affecting Reservation
- Modes of Payment
- Types of Hotel Reservation Systems
- Sources of Reservations
- Managing Reservations
- Guest Registration
- Guest Check Out
- Payment with Different Payment Modes
- Revenue Management
- Yield Management
Food and Beverage
- F&B Basics
- F&B Services Department Structure
- F&B Ancillary Departments
- F&B Service Types
- Room Service
Hygiene and Health
- Personal Hygiene
- Personal Health
- Health Management
Personal Skills
- Grooming
- Manners
- Assertiveness
Inter Personal Skills
- Verbal Communication
- Conversation Skills
- Non-Verbal Communication
- Listening Skills
- Team Working Skills
- Customer Service
Telephone Skills
- Telephone Manners
- Telephone Etiquettes
- Voice Mail Etiquettes
EPABX
- What is EPABX
- EPABX Functions
- EPABX Components
- Sample EPABX Features and Usage
Computer Basics
- What is Computer?
- Commonly Used Computer Terms
- Units of a computer system
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Windows Basics
- The User Interface
- Windows Accessories
- Computer Networking
Preparatory Guide for Certified Hotel Reservation Assistant
This Preparatory Guide will act as a bridge for your career advancements. Our team has curated this guide in a step-by-step manner to move forward with your preparation. Let’s discuss step by step-
Exam Objectives
The course domains and modules act as a blueprint for the exam. This will help candidates to easily start preparing for the exam. Before moving towards your preparation for the examination, it is important to get yourself familiar with the main objectives of the exam. Also, for the Vskills Certified Hotel Reservation Assistant, the exam topics to refer to are:
- Hotel Organization
- Front Office
- Hotel Rooms
- Room Reservation
- Food and Beverage
- Hygiene and Health
- Personal Skills
- Telephone Skills
- Inter Personal Skills
- EPABX
- Computer Basics
Vskills E-Learning
For the Vskills Certified Hotel Reservation Assistant examination, our team has provided online study material. Also, this online material is regularly updated. Furthermore, e-learning is bundled with hard copy material which helps candidates to improve. These E-Learning and Study Materials provide you lifetime accessibility.
Reference Books
Books help you gain in-depth clarity about the exam domains. Most important of all, you can find real-time examples of the different concepts you learn for this certification exam. For this examination you can refer:
- Hotel Reservation Log Book: Booking Calendar Book, Hotel Reservations Book, Hotel Guest Book, Reservation Notebook, Minimalist Yellow Cover by Rogue Plus Publishing
- Hotel Reservation Diary: Hotel Room Information Organizer, Guest House Booking Record Registry, Bed and Breakfast Register Notebook, Guest Management … Pages. (Hospitality & Guest Management Log) by Crown Journals
Evaluate yourself with Practice Test
After studying for the examination, it is important to practice sample papers. Practicing sample test will help you analyze your weak areas and strengths. Moreover, you will be able to improve your answering skills that will result in saving a lot of time. So, make sure to find the best practice sources. To add on, they provide you with self-evaluation of your own preparations and help you in strengthening your domains. Solving Practice tests can provide you with the confidence you need to be stress-free.
Apply for Certified Hotel Reservation Assistant now !
