A Hospitality Assistant usually works in assisting in the preparation of food set-up, service, and clean-up in dining facilities. To add on, assisting with the training of new employees. Also, supervising banquets and other large-scale functions. It requires lots of skills and knowledge to become an expert as a Hospitality Assistant. To help you in becoming one, Vskills has introduced with the Certified Hospitality Assistant course.
Hospitality Assistant: Roles and Responsibilities
As a Hospitality Assistant you will be required to demonstrate excellent communication skills. Also, you will be responsible for managing your team and assisting other departments, to ensure on-time delivery and quality of the services. To add on, you will be required to adhere all the rules and regulations imposed by the government and concerned authories.
Vskills Certified Hospitality Assistant
With the Vskills certification for Hospitality Assistant, you will be able to develop all the relevant skills and knowledge required to become a successful Hospitality Assistant. To add on, you will be to develop communications skills, front office management skills, interpersonal skills, and so on. This certification will help you achieve growth in your existing career. Also, if you are a fresh graduate and want to improve your skills, this will definitely be an excellent addition.
Vskills being India’s largest certification provider gives candidates access to top exams as well as provides after exam benefits. This includes:
- The certifications will have a Government verification tag.
- The Certification is valid for life.
- Candidates will get lifelong e-learning access.
- Access to free Practice Tests.
Test Details
- Exam Duration: 60 minutes
- Number of questions: 50
- Maximum marks: 50
- Passing marks: 25 (50%).
- There is NO negative marking in this module
- It is an online examination
Course Outline
The Vskills Certified Hospitality Assistant covers the following topic:
Hotel Housekeeping
- What is Housekeeping?
- Objectives of Hotel Housekeeping
- Types of Hotels
- Special Hotels
Hotel Organization
- Divisions of a Hotel
- Front Office
- Housekeeping Department
- Maintenance or Engineering Department
- Food and Beverage Department
- Accounting Department
- Sales and Marketing
- Supporting Departments
Food and Beverage
- F&B Basics
- F&B Services Department Structure
- F&B Ancillary Departments
- Tableware
- Table Settings
- Plates and bowls
- Glassware
- Types of Spoons, Forks, and Knives
- Types of Glasses
- F&B Service Types
- Room Service
Front Office
- Front Office Basics
- Front Office Operations
- Guest Cycle
- Sale Process
- Telephone Manners and Etiquette
- Hotel Rooms
- Room Reservation
- Guest Check Out
- Modes of Payment
House Keeping
- Housekeeping Basics
- Housekeeping Department Areas
- Housekeeping Responsibility
- Cleaning
- Cleaning Equipment and Chemicals
- Guest Supplies
Personal Skills
- Grooming
- Manners
- Assertiveness
Inter Personal Skills
- Verbal Communication
- Conversation Skills
- Non-Verbal Communication
- Listening Skills
- Team Working Skills
- Customer Service
Hygiene and Health
- Personal Hygiene
- Personal Health
- Health Management
Positive Attitude and Behavior
- Positive Attitude
- Different Negativities
- Steps to Be Positive
- Positive Behaviour
- Factors affecting behaviour
- Traits for Positive Behaviour
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time Management
- Time Management Techniques
Hospitality Etiquette
- Reception
- Etiquettes as a host
- Etiquettes as an Invitee
- Etiquettes of using Elevators/Escalators
- Etiquettes of using Stair Case
- Etiquettes of using a Door
- Table Manners/Etiquettes of using Table
Computer Basics
- What is Computer?
- Commonly Used Computer Terms
- Units of a computer system
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Windows Basics
- The User Interface
- Windows Accessories
- Computer Networking
Preparatory Guide for Certified Hospitality Assistant
You must follow a study pattern while learning from authentic and genuine resources. This Preparatory Guide will act as a bridge for your career advancements. Our team has curated this guide to help you excel in your certification Let’s discuss step by step-
Exam Objectives
The course domains and modules act as a blueprint for the exam. This will help candidates to easily start preparing for the exam. Also, for the Vskills Certified Hospitality Assistant, the exam topics to refer to are:
- Hotel Housekeeping
- Hotel Organization
- Food and Beverage
- Front Office
- House Keeping
- Personal Skills
- Inter-Personal Skills
- Hygiene and Health
- Positive Attitude and Behavior
- Stress Management
- Time Management
- Hospitality Etiquette
- Computer Basics
Refer: Vskills Certified Hospitality Assistant Brochure
Vskills E-Learning
For the Vskills Certified Hospitality Assistant examination, our team has provided online study material. Also, this online material is regularly updated. Furthermore, e-learning is bundled with hard copy material which helps candidates to improve and update the learning curve for superior and better opportunities.
Reference Books
To ease out your hunt for books we have provided a list of books which you can refer to:
- Hospitality Assistant by AISECT Content Group
- Introduction to Hospitality Management by John R. Walker
Evaluate yourself with Practice Test
After studying for the examination, it is important to practice sample papers. Practicing sample test will help you analyze your weak areas and strengths. Moreover, you will be able to improve your answering skills that will result in saving a lot of time. So, make sure to find the best practice sources.
