Quality is customer satisfaction achieved with product features. Quality orientation among internal customers in the organization, bring goodwill and better performance for the organization. Components to be audited are listed below.
Quality
- Quality consciousness among every employee.
- Quality certification like ISO 9000.
- HR strategies aiming at total quality and quality-related systems in use.
- Tolerance level of poor quality of internal customers.
- Feedback from external customers about quality of products/ services provided.
Auditing Methods and Techniques for quality orientation
Interviews:
- HR Managers: To know about
- Quality concerns.
- Quality needs of the organization.
- Presence of quality circles, task forces, suggestion scheme committees, etc. and their activeness.
- Benchmarking with some leaders in quality management.
- Ways to improve HR systems to further enhance quality consciousness.
- Line Managers: To get information on
- Understanding of quality for their function and department.
- Their role in promoting quality consciousness among subordinates and team members.
- Role of HR department towards quality issues.
Documents/ Secondary Data
- Any internal or external certification about maintaining quality standards.
- Any reports on study conducted to understand the quality levels in the organization.
- Any documents or printed material with regard to quality.
