Operations Lead | Aspora | Bangalore

Job Detail

Job Role: Operations Lead

What You’ll Own

Operational health. Define product-surface defects, build the dashboard or query that tracks them, decompose the metric, and drive it down end to end.
Partner performance and commercial levers. Run weekly partner operating cadences, escalate with evidence, and influence SLAs, cost of funds, take-rate, FX spread, fees, routing, and service quality.
SOP and process design. Build the onboarding and steady-state operating model for partners, internal teams, support, compliance, finance, and product.
Automation. Ship production workflows that reduce manual ops load — LLM workflows, n8n/Zapier-style orchestration, SQL-triggered alerts, internal tools, and exception-handling systems. The bar is working automation with fallback and measurement, not clever prompts.
Data fluency. Write SQL, inspect event or transaction-level data, and stand up your own dashboard in tools like Metabase, Hex, Sigma, or equivalent.
Pod operating rhythm. Bring a number, a diagnosis, and a plan to pod reviews. Make trade-offs explicit when everything cannot be fixed at once.

You Might Be a Strong Fit If

You have owned an operational metric, not just supported one.
You can explain the mechanics behind a metric movement without hiding behind frameworks.
You have worked with external partners — banks, fintech infrastructure providers, custodians, brokers, or regulated operating partners.
You can write SQL or are strong enough with data to become self-sufficient quickly.
You have shipped automation that real users or internal teams depended on.
You are comfortable doing unglamorous work when that is what moves the number.