Overview of Conflict

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In one approach, organizational conflict produces negative outcomes. Conflicts cause stress, which decreases worker satisfaction. The reduced satisfaction level can lead to increases in absenteeism and turnover.

In a different approach, organizational conflict symbolizes an opportunity for productive change. The use of effective communication is central to this view. Organizational conflicts develop for a reason. By recognizing the existence of the conflict and divining the source of it, the business leadership paves the way for creative solutions. The simple act of acknowledging and seeking solutions to organizational conflicts can defuse them and draw employees into a stronger relationship with the business. It can also support a flexible organization that copes efficiently with the rapid changes faced by modern businesses.



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