A basic overview of conflict organization is disagreement by individuals or groups within the organization, which can center on factors ranging from resource allocation and divisions of responsibility to the overall direction of the organization.
- In most conflicts, neither party is right or wrong, instead, different perceptions collide to create disagreement. Conflict is natural and it’s up to you to respond to conflict situations quickly and professionally. Conflict can be very positive, if you deal with it openly, you can strengthen your work unit by correcting problems.
- In one approach, organizational conflict produces negative outcomes. Conflicts cause stress, which decreases worker satisfaction. The reduced satisfaction level can lead to increases in absenteeism and turnover. Conflict can also lower trust in supervisors and fellow employees, which can slow or stop progress on projects. The pileup of internal negative consequences, such as lost trust and slowed progress, can cause a negative impact on customer satisfaction due to missed deadlines and reduced work quality.
- In a different approach, organizational conflict symbolizes an opportunity for productive change. Organizational conflicts develop for a reason. By recognizing the existence of the conflict and divining the source of it, the business leadership paves way for creative solutions. The simple act of acknowledging and seeking solutions to organizational conflicts can defuse them and draw employees into a stronger relationship with the business.
- In some cases, no agreeable resolution for all parties involved in a workplace conflict is present. Solving organizational conflicts that engage different visions for the business usually requires one of the parties to leave. Every business is faced with limited resources and demands that exceed them. At a certain point, business owners must simply refute requests for more money. An explanation can soften the blow and provide acknowledgment, but the conflict may linger in spite of any attempt to resolve it.
By managing conflicts skillfully, you can,
- Gain cooperation from team members
- Improve performance and productivity
- Reduce stress and preserve integrity
- Solve problems as quickly as possible
- Improve relationships and teamwork
- Enhance creativity
- Increase staff morale
