With the outsourcing industry emerging from the aftermath of the global recession, there are a number of trends that predicts the future:
- Analysts predict that the industry will continue to fight short-term cost pressures, and that there will be pressure on service providers for more flexible pricing contracts.
- Buyers will seek more standardized solutions from their outsourcing engagements, so they will have to differentiate themselves through performance rather than pricing. Hence pricing structures will be stabilized to some extent.
- Many small alliances, focused on increased operational efficiencies, better quality control and reduced back-office costs, are being set up. This trend is going to continue.
- Shared and common services were always considered a threat to outsourcing, but the trend is changing. Sharing critical business and IT services has been proven to cut costs, reduce errors and improve productivity.
Thus, from here on outsourcing will increase and more organizations will opt for it.
