Economic studies have discovered that meeting quality, delivery and cost requirements is the only long term method for success. Export promotion is vitally linked to economic development and unless a country exports quality goods and services meeting customer requirements, there can be no steady economic growth. No enterprise can afford to compromise on quality if it is to establish a good image for its products and for its country. A single consignment of inferior quality can tarnish the good name of the exporter and the country as a whole.

Quality control is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects

  • Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records
  • Competence, such as knowledge, skills, experience, and qualifications
  • Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit and quality relationships