It helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships.
Effective communication skills:
Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating.
- Make the speaker feel heard and understood, which can help build a stronger, deeper connection between you.
- Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways.
- Save time by helping clarify information, avoid conflicts and misunderstandings.
- Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin.
Communication can also be defined as, the process by which a message or information is exchanged from a sender to a receiver. Communication can be,
- Internal: Involving people in the same business
- External: Involving people outside the business
Internal communication is particularly important. It links together all the different activities concerned in an organization. It ensures that all employees are working towards a common goal. They also know exactly what they should be doing with defined timelines.
Examples of internal communication include,
- Formal meetings and briefings
- Blogs, Podcasts, Social media tools
- Informal meetings where employees can interact with senior management
- Conference calls & seminars
- Internal newsletters, brochures and other materials
- Team briefing sessions
- Message boards
- Training packs