Certified Claims Manager

Claims Managers

Claims Managers undertake the responsibility of finding employment in companies specializing in claims or insurance or finance. These Claim managers are in high demand for their knowledge and practical skills in the claims, insurance, finance, and underwriting concepts. The Vskills Claims Manager certification will help you grab an edge over your competitors, with a benefitting career.

Why become a Certified Claims Manager?

The Claims Manager certification course aims to examine the candidates in various areas in fundamentals of insurance, underwriting, intermediaries, claim settlement procedures, legal aspects, ethics, and new trends in claim settlement. For candidates who aspire to grow in this respective field, this certification will increase their employment opportunities.

Who should take the Claims Manager certification?

The Claims Manager certification is designed for the job seekers and professionals who wish to make their CV’s stronger and would like to explore more in the insurance and finance niche. This certification will instill the skills that are necessary for today’s competitive market, along with giving high financial benefits.

Roles and Responsibilities of a Certified Claims Manager

Given below are the Responsibilities of a Certified Claims Manager

  1. Firstly, to maintain a relationship with a customer through claims processing, claims services, and compensation services.
  2. Secondly, to control the damage of the firm, as it is considered as the largest cost issue in a composite insurance company.
  3. Then, to take care of further development and pricing
  4. Subsequently, to deal with different tasks and jobs related to a claim manager’s position.
  5. Also, to deal with customers to follow up any issue related to insurance claims
  6. Moreover, to report the messages to the appropriate departments
  7. Last but not the least, to record the report of the claim
  8. Finally, to determine the amount of damage and if necessary involve an expert

Benefits of taking Vskills Certification

Vskills being India’s largest certification providers gives candidates access to top exams as well as provides after exam benefits. This includes:

  • The certifications will have a Government verification tag.
  • The Certification is valid for life.
  • Candidates will get lifelong e-learning access.
  • Access to free Practice Tests.
  • Candidates will get tagged as ‘Vskills Certified’ On Monsterindia.com and Shine.com
Exam Process

Exam Details

  • Exam Duration: 60 minutes
  • Vskills Exam Code: VS-1175
  • Number  of questions: 50
  • Maximum marks: 50
  • Passing marks: 25 (50%)
  • Exam Mode: Online
  • There is NO negative marking in this module.

Career as a claims manager

Claims managers are in charge of the claims department, ensuring that the firm conducts an effective review in line with the law and regulations. They must be extremely meticulous and capable of detecting little inconsistencies that might indicate purposeful deceit or even incorrect facts. Let us know about Career as a Claims Manager!

Course Details

Certify and Increase Opportunity.
Govt. Certified Claims Manager


  • History
  • Principles of Insurance
  • Disclosure
  • Material Facts
  • Methods of insurance
  • Insurer’s Business Model
  • Types of Insurance
  • Insurance Policy


  • Introduction
  • Types of Underwriting
  • Underwriting Policy
  • Sources of Underwriting Information
  • Classes of Business
  • Assessment & Management of Exposure
  • Perils & Clause of Insurance Policies
  • Operational Control
  • Underwriting of Life Insurance
  • Underwriting of General Insurance

Underwriting and Claims Settlement

  • Introduction
  • Nature of Claim for Various Classes of Insurance
  • Types of Claims
  • Claim Settlement & Its Significance
  • Dispute, Litigation & Arbitration

The Role of Insurance Intermediaries

  • Introduction
  • The Role of Insurance Intermediaries

Claim Settlement

  • General Claim Settlement Procedure
  • Investigation and Assessment
  • Claims Documents
  • Arbitration
  • Settlement
  • Survey by Professional Surveyors
  • The Surveyor Report
  • Claim Procedure for Motor Insurance
  • Claim Procedure for Fire and Marine Insurance
  • Health Insurance Claim Settlement
  • Settlement of Insurance Claims

Legal Aspects

  • Introduction
  • Legal Aspects of Insurance Contracts

Ethics and Corporate Governance

  • Basics
  • IRDA Corporate Governance Guidelines
  • Protection of Policy Holders
  • Treating Customers Fairly

Trends in Claim Settlement

  • Introduction
  • End-to-End Claims Management Solutions
  • Focus on Key Performance Indicators
  • Advanced Fraud Detection Technologies
  • Customer Service
  • Quality Assurance and Insurance
  • Insurance Business & Claim Management in Other Countries

Preparation Guide for Certified Claims Manager Exam

The aim of a preparation guide is to arrange the proper steps of the study process, so that it is increases the stimulation of memorizing and eases the process. The mentioned steps in the guide are essential to follow, so that there is no last minute confusion in regards to the concepts and topics. This preparation guide below will help you with proper learning resources that’ll help you gain command of the skills required to pass the exam.

Claims Managers Preparation Guide
Step 1 – Review Exam Objectives

The first and foremost thing before you start preparing is to get well versed with the objectives of the exam. This will let you understand the way through which you will prepare for the exam and then help attain your certification. Below-mentioned are the objectives of the Certified Claims Manager Exam –

  • Insurance
  • Underwriting
  • Underwriting & Claims Settlement
  • Role of Insurance Intermediaries
  • Claim Settlement
  • Legal Aspects
  • Ethics & Corporate Governance
  • Trends in Claims settlement

Refer: Certified Claims Manager Brochure

Step 2 – Learning with Books

Books help your brain to be more active and gives you various perspectives on a single concept. The books exposes you to different concepts, and understandings while giving you latest and detailed information. Moroever, studying from books improves your memory as well.

The top 3 books for the Claims Manager certification exam are mentioned below.

  • Certified Claims Manager Handbook – The book essentially covers the concepts of types and different aspects of Claim management. The book also mentions role and trend in claim settlement
  • P&C Insurance Claim Management. The book has a rich insight into research conducted on claim management. There are 5 secret keys mentioned in the books regarding claim management.
  • The Certified Manager of Quality/ Organisational Excellence Handbook. The books add different knowledge on the facts based on insurance, along with the basic information regarding the concepts.
Step 3 – E-learning and Study material

E-learning introduces us to new concepts at a single platform anytime and anywhere. It promotes critical and creative thinking and exposes us to the realistic experience in learning, provided by professionals. Moreover, the videos available helps gain knowledge immediately because of its visual content. Vskills offers you its E-Learning Study Material and its hard copy as well, to supplement your learning experience and exam preparation. Moreover, this online learning material is available for a lifetime and is updated regularly. 

Refer: Certified Claims Manager Sample Chapter

Step 4 – Check your Progress with Practice Tests

Practice tests tend to improve your stamina as it encourages us to work on our weak areas as we already know through practice test in which areas we have mastered. It saves time and improves focus, by removing our anxiety and boosting our confidence. So build your confidence with free practice tests Now

Claims Managers Practice Tests
Job Interview Questions

Prepare for your next job Interview with Vskills Latest online Interview questions, these questions are created by experts to help you to overcome the interview fear.

Elevate your chances to grab brighter career opportunities, by becoming a Certified Claims Manager. Start Practicing Now!

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