IT Help Desk

As an IT help desk professional, you need to perform various tasks like Installing, configuring computer hardware, networks, printers and scanners etc. So if you are preparing for such roles, then you must checkout these interview questions.

Q.1 What do you understand by a service desk?

It is a place where technical support is provided to the users who require i

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Q.2 What different types of service desk support are there?

There are four types of service desk support:
Phone
Face to face
Email
Web

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Q.3 Name a few skills that are required by a service desk analyst?

Few management skills required by a service desk analysts:
Stress-management skills
Time-management Skills
Organizational Skills

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Q.4 Do you think it skills are needed by a service desk analyst?

Definitely yes, a service desk analysts require IT skills because service desk analysts provide technical support so we need to make sure to have IT skills so that we can provide the technical support who are in need and even we should update our IT skills with the requirement.

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Q.5 What difference do the service desk and help desk hold?

Technical support to the company users is provided at the Service Desk, whereas in help desk they provide customer support.

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Q.6 Give the difference between ram and rom?

RAM stands for random access memory, which is used to store temporary data, whereas ROM stands for read-only memory, it is used to store permanent data.

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Q.7 Can you describe the latest computer processors (cpu)?

Some of the lasts computer processors are:
I3 processor
I5 processor
I7 processor

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Q.8 To view information about system events and application errors on windows, what is used?

We can use Event Viewer to view information about system events and application errors on Windows.

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Q.9 Tell about the network protocol you have used?

I have used TCP/IP – Transmission Control Protocol/Internet Protocol

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Q.10 Consider yourself a service desk analyst, what steps will you take for removing malware?

Being a Service Desk Analyst, I will use recovery console anti-spyware, and anti-virus.

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Q.11 What can be done to optimize hard drive performance on windows?

To optimize hard drive performance on Windows, I will use Defrag to speed up the hard drive and computer’s overall performance by optimizing file system.

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Q.12 What do you know about blue screen of death?

The Blue Screen of Death can be described as the blue screen which displays a stoop or fatal error message, indicating that Windows has a become unstable and stop.

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Q.13 Can you please tell us about the abilities of an ideal service desk analyst?

As a service desk analyst, one should have:
The first ability is to listen to others
One needs the Ability to communicate his/her thoughts clearly
The third ability is patience, one needs to be patient especially in a tense situation

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Q.14 What is the role of a service desk analyst?

Service Desk Analysts act as the connecting passage between end users and technical teams. They are generally involved in initial assessment, identification, and assignment of incidents to appropriate technical teams.

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Q.15 If you're being asked to learn any new technology that is required by the clients or workers, will you learn?

Yes, of course as a service desk analyst, I will try to keep myself updated with the new technologies in the market so definitely I would love to learn the new technologies.

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Q.16 Do you know how to troubleshoot dns problems?

We can troubleshoot DNS problems Using nslookp-query internet name servers interactively.

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Q.17 What are your suggestions for sharing a workspace?

Use shared areas with respect and courtesy
Avoid foods with strong smells
Use discretion when displaying personal items.

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Q.18 How do you troubleshoot dns problems?

Use nslookp-query internet name servers interactively.

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Q.19 How will you view information about system events and application errors on windows?

Through an Event Viewed

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Q.20 Have you seen the blue screen of death?

The Blue Screen of Death shows a blue screen that displays a stoop or fatal error message, indicating that Windows has a become unstable and stop. The Blue Screen of Death shows a blue screen that displays a stoop or fatal error message, indicating that Windows has a become unstable and stop.

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Q.21 If a user complains about lockups and reboots of his pc what could be the reason here?

A user complains about lockups and reboots of his PC what could be the reason

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Q.22 As a help desk analyst, what steps will you take for removing malware?

To remove Malware, one can use anti-spyware, anti-virus and recovery console.

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