1. Meeting and greeting clients. 2. Booking meetings. 3. Arranging couriers. 4. Keeping the reception area tidy. 5. Answering and forwarding phone calls. 6. Screening phone calls. 7. Sorting and distributing post.

1. Answering and routing phone calls in accordance with office policies. 2. Greet and direct all visitors including vendors, clients and customers. 3. Registering and scheduling patient/client appointments. 4. Ensure completion of paperwork, sign-in and security procedures.

1. Written and verbal communication skills. 2. Customer service. 3. Multitasking and prioritizing. 4. Dependability. 5. Familiarity with Microsoft Office. 6. Problem-solving. 7. Ability to work under pressure. 8. Attention to detail.

A Front Office Executive is responsible for introducing the clients and guests to the higher management of the organization. There main duties include answering the calls, attending the guests, overseeing the front office operations and maintaining the contact list of clients.

Russia - Rumble, India - Rupee, United Kingdom - Pound, UAE - Dirham, Kuwait - Dinar, France - Euro etc.

Type of Rooms in the hotel industry. 1) Single, 2) Double, 3) Suite, 4) Twin, 5) King, 6) Queen, 7) Double-Double, 8) Cabana etc.

Reception, Cashiering, Guest Service, Night Auditor, Telephone, Bell Desk, Uniformed Service.

Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients.

A receptionist gives out the first impression of the company or organization so he or she should have a pleasant personality along with strong ability to deal with people from varied backgrounds in a polite and helpful manner. Time management and task prioritization are two core elements needed for the job.

A receptionist's work is probably the most fulfilling in any firm. Providing excellence in customer services and presenting a positive face of the company on a front desk makes a receptionist's work meaningful.

A Front Desk Officer is also Receptionist. Receptionists hold a key role in any organization. In fact, they represent their company which is why their work is very sensitive.

Grammatical function is the syntactic role played by a word or phrase in the context of a particular clause or sentence.

Traditional grammar focuses on teaching students about structuring sentences and the different parts of speech, whereas functional grammar has a strong focus on the context of a text.

1) The pragmatic aspects of the utterance. 2) The semantic aspects of the utterance. 3) The morphosyntactic aspects of the utterance. 4) The phonological aspects of the utterance.

Functional grammar places English words into four big groups: noun group, verb group, adjective group, and prepositional group

There are several types of nouns, proper nouns, common nouns, concrete nouns, abstract nouns, collective nouns and compound nouns.

The three grammatical functions of a clause are: adjective, adverb and noun.

1. The interpersonal level, which accounts for the pragmatics. 2. The representational level, which accounts for the semantics. 3. The morphosyntactic level, which accounts for the syntax and morphology. 4. The phonological level, which accounts for the phonology of the utterance.

These are nouns, pronouns, verbs, adverbs, adjectives, prepositions, conjunctions, and interjections.

There are eight parts of speech in the English language: noun, pronoun, verb, adjective, adverb, preposition, conjunction, and interjection.

Functional English is usage of the English language required to perform a specific function.

There are three main types of dependent clauses: relative, noun, and adverbial.

Clauses are grammatical structures that contain a subject and a predicate and are the basic grammatical unit that can express a complete proposition.

Verb clauses perform four grammatical functions: declaration, exclamation, question, and command.

The primary focus of any organization is to understand the perception of the customer, recognition of the needs and wants of the customer, together with knowledge of the changes required to be made such as capacity, outlook, availability etc.

The reason for failure of many projects is due to the belief of the system developer that users have no say in the development of the system.

1. Customer service requirements must be measured internally 2. Identifying the types of requirement to be established 3. Conducting interview and gathering information 4. Designing survey techniques used inside the clients business 5. Establishing customer service standards by analyzing previous records 6. Realizing the constraints and defining acceptable ranges 7. Setting goals to meet the customer service requirement

An agreement is designed to define the standard procedures as guidelines to enable the relationship a record of what is to be expected.

One of the reasons of dispute is when the management does not feel that the supplier is providing the level of service promised at the beginning of the project, which may ultimately lead to termination of the relationship and may also impose litigation.

Prioritization of services and ICT enablement for those high priority services in a phased manner can enable the E-Government projects with successful management of implementation and also taking care of the risks and issues during the implementation.

1. Achieve early results 2. Lower the risks and increase the benefits 3. Achievement with existing limited resources and capacities

1. Enlist the list of services 2. Gather data about the various services 3. Focus on high value services to convert 4. Prioritize implementation of identified services and 5. Validate and Rationalize the Results

It involves collecting operational information and statistics for the identified list of services like Number of transactions or customer visits, frequency processing time, time spent by the customer for follow-up and track progress, etc.

Identify when to implement each of the identified high value services and define priority for each such service based on the analysis of service visibility and complexity.

1. Practice active listening. 2. Learn to empathize with your customers. 3. Use positive language. 4. Improve your technical skills. 5. Know your products and services. 6. Look for common ground. 7. Communicate clearly. 8. Be solutions-focused.

1. Informative. 2. Instructional. 3. Arousing. 4. Persuasive. 5. Decision-making.

Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences.

These skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body language you convey.

1. Prepare for the call. 2. Be clear about what you want to achieve. 3. Remember the other person has no non-verbal cues. 4. Think about your tone of voice. 5. Make sure you listen carefully. 6. Speak clearly and be succinct. 7. If you don't understand something, ask.

1. Don't over communicate by email. 2. Make good use of subject lines. 3. Keep messages clear and brief. 4. Be polite. 5. Check your tone. 6. Proofread.

Emails are delivered extremely fast when compared to traditional post. Emails can be sent and received from any computer, anywhere in the world, that has an internet connection. Each email sent is effectively free.

1. Newsletter emails. 2. Special offer emails. 3. Milestone emails. 4. Review request emails. 5. Welcome emails.

1: Face the speaker and maintain eye contact. 2: Be attentive, but relaxed. 3: Keep an open mind. 4: Listen to the words and try to picture what the speaker is saying. 5: Don't interrupt and don't impose your "solutions."

Create a to-do list and make it a habit to continually update it. Include urgent and non-urgent items so that you never forget or overlook anything again. It prepares you before hand and you can save time since you have already planned out each and everything.

I believe in being realistic about setting deadlines and strive to meet them. It’s true that any task takes the exact amount of time allotted to it. Although we tend to get a lot done when we are under pressure, it is a lot less stressful and considerably more professional to establish and stick to an action plan.

One of the reason that I think that causes problem in management is interruptions while performing tasks. It is very important for an individual to concentrate completely while doing any activity, as it can cause errors. Therefore, disruptions of any type can hamper the quality of work and increases the chances of occurrence of fault.

Schedule some of the more fun aspects of the project to follow the negative ones. In case you continuously put things off and miss deadlines, perhaps you should look carefully at your current job, your career goals, your strengths, and your interests.

HEAR model gives a step by step approach with configuration of the whole listening process to ensure that the telesales executive is listening to the person on the other side of the line.

1. Hear 2. Empathize 3. Analyze 4. Respond

1. cell phones 2. pagers 3. personal digital assistants (PDAs)

Clearly the Front desk staff is considered as the face of the company or brand or hotel you are working for. In order to answer the interview question you must focus to highlight your skills and qualifications. In case you possess a degree in front desk management, you can say something like - "I have a degree in front desk management, together with excellent communication skills. Also, Also I find myself quite effective in dealing with people, solving their problems and I am always able to find ways to go above and beyond my duties. I also try to make a effective use of all these qualities in a front office position which makes me interested in this profile"

Apart from the skills required to perform job the front office executive job, the question focuses to analyse following skills - 1. Organization and co-ordination skills 2. Time management skills 3. Energy levels at the end of the shift As a routine job a front desk executive is expected to co-ordinate with various departments, multi-task and be able to attend guests. Sample Answer - "I begin my day by making a 'to do list' and assign myself with tasks on a priority basis. Also I go through my e-mails and ensure that each mail is read and answered and proceed accordingly with the tasks from the "to-do list". While working in a front office requires to deal with a lot of guests and also co-ordinate with colleagues but it is extremely crucial for us to have high energy levels intact till the end of the shift. For this I keep myself refreshed with reading books and focus on physical fitness as well."

It is very important anticipate the needs of a visitor and thereby meeting them even before they ask you for help goes a long way in making you and your organization a success. You should support your answer with some examples when a guest anticipates a needs and fulfilled them even before they could think of them.

Generally the front desk executives play an extremely important role of being the reference point for the visitors. Since guests often come with questions about the surroundings. You should make an effort to be aware of the local area and the city by studying the maps, knowing about the local spots by reading about local areas. However, there can be moments, when you may not have answers to their questions. In such cases, you should ask them to wait while you find the answer for them.

You may highlight your skills by notifying that you possess the following qualities required to become a good front office executive supported with examples. In order to hire someone as a front desk executive, he/she is required to be presentable, pleasant and well mannered. As the first point of contact in the organization they are required be calm in dealing even with the unpleasant situations with an aim to offer the best service to their guests. There are times when the people working at the front desk have to remain standing for very long hours. Therefore they are required to be physically fit. They should also possess a good memory and be organized to deal with the information regarding so many visitors. Front desk executives play a key role in building a good image for the hotel or any other facility. Therefore it is very important that they are ready to go beyond their responsibilities to make the experience a good one for the guests.