Return on Investment – Firstly, the formula for evaluating project investment is to divide Net Benefits by Cost and multiplying the result by 100. The key to this metric is to place a dollar value on each unit of data to collect and to measure Net Benefits. Costs include the costs to design and develop the project, cost of travel and expenses, etc.

Productivity – Secondly, productivity refers to the output produced per unit of input. Productivity measures let you know whether you’re getting your money’s worth from your people and other inputs to the organization.

Cost of Quality – Thirdly, the cost of quality is the amount of money a business loses because of its poor product/service in the first place. It incorporates total labor, materials, and overhead costs which lead to imperfections in the delivery processes.

Cost Performance – After that, the CPI refers to a measure of cost-efficiency. The simple way to determine cost performance is to divide the value of the work actually performed by the actual costs that it took to accomplish the earned value.

Schedule Performance – In addition, the Schedule Performance Index refers to the ratio of total original authorized duration vs. total final project duration.

Customer Satisfaction – Further, customer satisfaction implies that customer expectations are met. The CSI includes the following measures:

• Repeat and lost customers (30%)
• Revenue from existing customers (15%)
• Market share (15%), customer satisfaction survey results (20%)
• Complaints (10%)
• Project-specific surveys (10%)

Cycle Time – Lastly, there are two types of cycle time i.e. project cycle and process cycle. The project life cycle defines the beginning and the culmination of a project. Above all, the shorter the cycle time, the faster is the investment return.

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