Telesales Glossary

Important definitions and terminologies used in Telesales

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A

Account-Based Sales in Telesales

Appointment Confirmation in Telesales

Appointment Setting in Telesales

Average Handle Time (AHT) in Telesales

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B

Benefits in Telesales

Business Development in Telesales

Business-to-Business (B2B) in Telesales

Buyer Persona in Telesales

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C

Call Preparation in Telesales

Call Recording in Telesales

Call Scripts in Telesales

Closing in Telesales

Cold Calling in Telesales

Computer in Telesales

Cross-selling in Telesales

Customer Behaviour in Telesales

Customer Handling in Telesales

Customer Relationship in Telesales

Customers Expectations in Telesales

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D

Dialer in Telesales

Differentiation in Telesales

Discovery in Telesales

Discovery Call in Telesales

Drop Capital in Telesales

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E

Elevator Pitch in Telesales

Email in Telesales

Email Marketing in Telesales

Emotional Intelligence (EI) in Telesales

Empathy in Telesales

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F

Follow-up in Telesales

Forecast Accuracy in Telesales

Forecasting in Telesales

Funnel in Telesales

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G

Gamification in Telesales

Gatekeeper in Telesales

Gmail in Telesales

Growth Hacking in Telesales

Guaranteed Sale in Telesales

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H

Headset in Telesales

High-Profit Accounts in Telesales

High-Touch Selling in Telesales

High-Volume Sales in Telesales

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I

Ideal Customer Profile (ICP) in Telesales

Inbound Sales in Telesales

Inernet in Telesales

Influencer in Telesales

Input Devices in Telesales

Inside Sales in Telesales

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J

Jargon in Telesales

Job Title in Telesales

Jumbo Deals in Telesales

Just Checking In in Telesales

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K

Key Account Management (KAM) in Telesales

Key Performance Indicators (KPIs) in Telesales

Key Stakeholder in Telesales

Knowledge Transfer in Telesales

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L

Lead in Telesales

Lead Generation in Telesales

Listening Skills in Telesales

Long-Term Relationship Building in Telesales

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M

Market Segmentation in Telesales

Marketing Qualified Lead (MQL) in Telesales

Metrics in Telesales

MS-Excel Functions in Telesales

MS-Excel Headers and Footers in Telesales

MS-Power Point Slide Show in Telesales

MS-Power Point Views in Telesales

MS-Word Bullets and Numbering in Telesales

MS-Word documents Printing in Telesales

MS-Word Font Formatting in Telesales

MS-Word Formatting in Telesales

MS-Word Headers and Footers in Telesales

MS-Word Mail Merge in Telesales

MS-Word Text Editing in Telesales

Multi-Channel Sales in Telesales

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N

Needs Assessment in Telesales

Negotiation in Telesales

Networking in Telesales

Non-Verbal Communication in Telesales

Nurturing Leads in Telesales

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O

Objection Handling in Telesales

Objection Prevention in Telesales

Objection Reframing in Telesales

Operating System in Telesales

Outbound Sales in Telesales

Outlook in Telesales

Output Devices in Telesales

Overcoming Objections in Telesales

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P

Pain Points in Telesales

Personality Development in Telesales

Pitch in Telesales

Positive Attitude in Telesales

Positive Behaviour in Telesales

Pricing Strategy in Telesales

Product Knowledge in Telesales

Prospect in Telesales

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Q

Qualify in Telesales

Questioning Techniques in Telesales

Quick Wins in Telesales

Quotes in Telesales

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R

Rapport Building in Telesales

Referral in Telesales

Referral Marketing in Telesales

Revenue Cycle in Telesales

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S

Sales Closing in Telesales

Sales Cycle in Telesales

Sales Enablement in Telesales

Sales Funnel in Telesales

Script in Telesales

Self Grooming in Telesales

Sharing Local Printer in Telesales

Storage Devices in Telesales

Stress Management in Telesales

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T

Target Audience in Telesales

Team Work in Telesales

Telesales in Telesales

Telesales Process in Telesales

Thought Leadership in Telesales

Time Management in Telesales

Trust Building in Telesales

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U

Unique Selling Proposition (USP) in Telesales

Unique Value Proposition (UVP) in Telesales

Up-selling in Telesales

Upskilling in Telesales

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V

Value Proposition in Telesales

Value-based Selling in Telesales

Verification in Telesales

Video Conferencing in Telesales

Vocal Skills in Telesales

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W

Warm Calling in Telesales

White-glove Service in Telesales

Windows in Telesales

Workflow Automation in Telesales

Work-from-Home Sales in Telesales

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X

X-axis (Sales Volume) in Telesales

X-factor in Telesales

X-ray Vision (figuratively) in Telesales

Xylophone (a mnemonic device to remember a sales pitch) in Telesales

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Y

Year-over-Year Growth in Telesales

Yes Momentum in Telesales

Yield in Telesales

Yield Management in Telesales

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Z

Zeitgeist (Trends and Culture) in Telesales

Zero-in on the decision maker in Telesales

Zig Ziglar (Famous Salesperson) in Telesales

Zoom Meeting in Telesales