Implementation strategy aims to make all Government services accessible to the common man in his locality, ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man. One of the goals of the Government to meet this vision is the need to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government. Government systems characterized by islands of legacy systems using heterogeneous platforms and technologies and spread across diverse geographical locations, in varying state of automation, make this task very challenging.
Various implementation strategies are discussed with an overview of their requirements and related success in implementation of the E-Government projects and which usually includes web-portals, service delivery center, mobile implementations, etc.
Back end automation
In the current economic climate, companies are looking at ways to cut costs, increase productivity, and become more competitive. One of the first places they look is in the front end of a government services. Often overlooked though is how much money could be saved by re-assessing and improving the way services are processed at the back end.
Small Investment, Large Gains – Investing in back-end automation is a wise decision, especially when considering that such an investment is within the reach of most organizations. Typically, a organization might need to outlay a relatively small amount of capital to automate the back end operation. Automated devices and programs can also be utilized.
Also a major advantage is a reduction in the possibility for costly errors. Old fashioned job ticket can be communicated automatically removing opportunities for mistakes resulting from misreading a job ticket, or from confusion caused by language barriers.
Front end services
These services are customer or citizen facing services being provided under e-Governance. Various front end delivery channels are employed for disbursal of e-Governance services which usually include
- Kiosks
- Internet
- Mobile phones
With the advent of new technologies, front end services have been automated and real-time information updates are made available to citizens on as per need basis.
