Important definitions and terminologies used in Customer Care Management
A B C D E F G H I J K L M N O P Q R S T U V W
A
Abandoned Call in Customer Care Management
Accessibility in Customer Care Management
Account in Customer Care Management
Active listening in Customer Care Management
Adherence in Customer Care Management
Advocate in Customer Care Management
Agent in Customer Care Management
Agent Empowerment in Customer Care Management
Agent experience in Customer Care Management
Agent Lifecycle in Customer Care Management
Agents in Customer Care Management
AHT (Average Handling Time) in Customer Care Management
AI (Artificial Intelligence) in Customer Care Management
AI-Powered Analytics in Customer Care Management
Alternative Channel in Customer Care Management
Ambassador Program in Customer Care Management
Analytics in Customer Care Management
Anomaly Detection in Customer Care Management
API (Application Programming Interface) in Customer Care Management
API Integration in Customer Care Management
Apology in Customer Care Management
Appointment Setting in Customer Care Management
Augmented reality in Customer Care Management
Average Handle Time in Customer Care Management
Average Reply Time in Customer Care Management
Average resolution time in Customer Care Management
B
B2B Customer Experience in Customer Care Management
Backlog in Customer Care Management
Behavior Analysis in Customer Care Management
Benchmarking in Customer Care Management
Best Practice in Customer Care Management
Big Data in Customer Care Management
Billing in Customer Care Management
Bounce Rate in Customer Care Management
BPO (Business Process Outsourcing) in Customer Care Management
Brand in Customer Care Management
Brand Experience in Customer Care Management
Brand promise in Customer Care Management
Branding in Customer Care Management
Bug in Customer Care Management
Business hours in Customer Care Management
Business Intelligence in Customer Care Management
Business process outsourcing in Customer Care Management
Business rules in Customer Care Management
Buyer Persona in Customer Care Management
C
Call Center in Customer Care Management
Call Monitoring in Customer Care Management
Call Recording in Customer Care Management
Call Routing in Customer Care Management
Call Scripting in Customer Care Management
Call Transcription in Customer Care Management
Caller Identification in Customer Care Management
Calligraphy in Customer Care Management
Canned Response in Customer Care Management
Case in Customer Care Management
Case Management in Customer Care Management
CEM (Customer Experience Management) in Customer Care Management
Chabot in Customer Care Management
Change management in Customer Care Management
Channel Mix in Customer Care Management
Channels in Customer Care Management
Chat Support in Customer Care Management
Chatbot in Customer Care Management
Churn in Customer Care Management
Click-to-Call in Customer Care Management
Closed-Loop Feedback in Customer Care Management
Cloud Computing in Customer Care Management
Coaching in Customer Care Management
Co-Browsing in Customer Care Management
Communication barriers in Customer Care Management
Compensation in Customer Care Management
Complaint handling in Customer Care Management
Complaint management in Customer Care Management
Conflict resolution in Customer Care Management
Contact Center in Customer Care Management
Conversational AI in Customer Care Management
Conversational Analytics in Customer Care Management
Conversational commerce in Customer Care Management
Conversational customer service in Customer Care Management
Conversion Rate in Customer Care Management
Converstional AI in Customer Care Management
CRM (Customer Relationship Management) in Customer Care Management
CRM Integration in Customer Care Management
Cross-Selling in Customer Care Management
CSAT (Customer Satisfaction) in Customer Care Management
CSS (Customer Self-Service) in Customer Care Management
Cue in Customer Care Management
Customer Acquisition in Customer Care Management
Customer Analytics in Customer Care Management
Customer Care in Customer Care Management
Customer Charter in Customer Care Management
Customer Churn in Customer Care Management
Customer Complaints in Customer Care Management
Customer data in Customer Care Management
Customer Delight in Customer Care Management
Customer dissatisfaction in Customer Care Management
Customer Effort in Customer Care Management
Customer Effort Score in Customer Care Management
Customer empathy in Customer Care Management
Customer engagement in Customer Care Management
Customer expectations in Customer Care Management
Customer experience in Customer Care Management
Customer feedback in Customer Care Management
Customer feedback loops in Customer Care Management
Customer feedback software in Customer Care Management
Customer intelligence in Customer Care Management
Customer journey in Customer Care Management
Customer journey map in Customer Care Management
Customer journey mapping in Customer Care Management
Customer lifetime value in Customer Care Management
Customer Lifetime Value (CLTV) in Customer Care Management
Customer loyalty in Customer Care Management
Customer needs in Customer Care Management
Customer Perception in Customer Care Management
Customer Persona in Customer Care Management
Customer Personalization in Customer Care Management
Customer personas in Customer Care Management
Customer Profiling in Customer Care Management
Customer Relationship Management in Customer Care Management
Customer Retention in Customer Care Management
Customer satisfaction in Customer Care Management
Customer Satisfaction Score (CSAT) in Customer Care Management
Customer satisfaction surveys in Customer Care Management
Customer segmentation in Customer Care Management
Customer segmentation analysis in Customer Care Management
Customer segments in Customer Care Management
Customer Service in Customer Care Management
Customer service channels in Customer Care Management
Customer Service Management in Customer Care Management
Customer Success in Customer Care Management
Customer Support in Customer Care Management
Customer-centric in Customer Care Management
D
Dashboard in Customer Care Management
Data in Customer Care Management
Data Analytics in Customer Care Management
Data Cleansing in Customer Care Management
Data Mining in Customer Care Management
Data Visualization in Customer Care Management
Decision Tree in Customer Care Management
Deflection in Customer Care Management
Deflection Rate in Customer Care Management
Delivery Time in Customer Care Management
Digital in Customer Care Management
Digital Customer Care in Customer Care Management
Digital customer service in Customer Care Management
Digital Experience in Customer Care Management
Digital Transformation in Customer Care Management
Direct Response Marketing in Customer Care Management
Dispute in Customer Care Management
Dispute Resolution in Customer Care Management
Downtime in Customer Care Management
Drive in Customer Care Management
Drive reduction in Customer Care Management
E
Email in Customer Care Management
Emotional barriers in Customer Care Management
Emotional Intelligence in Customer Care Management
Empathy in Customer Care Management
Employee Engagement in Customer Care Management
Engagement in Customer Care Management
Escalation in Customer Care Management
Escalation Management in Customer Care Management
Event-Triggered Marketing in Customer Care Management
F
FAQ in Customer Care Management
Feedback in Customer Care Management
Feedback loop in Customer Care Management
Feedback Management in Customer Care Management
First Call Resolution in Customer Care Management
First Contact Resolution (FCR) in Customer Care Management
First Contact Resolution Rate in Customer Care Management
First reply time in Customer Care Management
First response time in Customer Care Management
First-Contact Resolution (FCR) in Customer Care Management
Forecasting in Customer Care Management
Fraud Detection in Customer Care Management
Frequently Asked Questions (FAQs) in Customer Care Management
Full-Stack Development in Customer Care Management
G
Gamification in Customer Care Management
GDPR (General Data Protection Regulation) in Customer Care Management
Goal Setting in Customer Care Management
Goodwill Gesture in Customer Care Management
H
Habit strength in Customer Care Management
Heat Map in Customer Care Management
Help Desk in Customer Care Management
Helpdesk Software in Customer Care Management
Hierarchy of needs in Customer Care Management
High Touch in Customer Care Management
High-Touch Support in Customer Care Management
Holiday Coverage in Customer Care Management
Hybrid in Customer Care Management
Hybrid Model in Customer Care Management
I
Inbound in Customer Care Management
Inbound Marketing in Customer Care Management
Incident Management in Customer Care Management
Infographic in Customer Care Management
Instant Messaging in Customer Care Management
Interactive Voice Response (IVR) in Customer Care Management
International Customer Care in Customer Care Management
Internet of Things (IoT) in Customer Care Management
Issue Resolution in Customer Care Management
Issue tracker in Customer Care Management
IT service desk in Customer Care Management
IVR (Interactive Voice Response) in Customer Care Management
J
Journey in Customer Care Management
Journey Mapping in Customer Care Management
Journey Orchestration in Customer Care Management
K
Key Account Management in Customer Care Management
Key Performance Indicator (KPI) in Customer Care Management
Knowledge base in Customer Care Management
Knowledge-centered service in Customer Care Management
L
Language Support in Customer Care Management
Lead Generation in Customer Care Management
Learning Management System (LMS) in Customer Care Management
Lifecycle in Customer Care Management
Lifetime value in Customer Care Management
Live Chat in Customer Care Management
Localized Support in Customer Care Management
Loyalty in Customer Care Management
M
Machine Learning in Customer Care Management
Managing expectations in Customer Care Management
Market research in Customer Care Management
Market Segmentation in Customer Care Management
Marketing Automation in Customer Care Management
Measurement in Customer Care Management
Messaging platform in Customer Care Management
Metric in Customer Care Management
Metrics Tracking in Customer Care Management
Mobile in Customer Care Management
Mobile App in Customer Care Management
Mobile Customer Care in Customer Care Management
Multichannel in Customer Care Management
Multilingual Support in Customer Care Management
Multimodal Support in Customer Care Management
Multitasking in Customer Care Management
N
Natural Language Processing (NLP) in Customer Care Management
Needs analysis in Customer Care Management
Net Promote score℠ in Customer Care Management
Net Promoter Score (NPS) in Customer Care Management
Net Promoter System in Customer Care Management
Network Performance in Customer Care Management
New Product Introduction in Customer Care Management
Niche Market in Customer Care Management
O
Objection Handling in Customer Care Management
Offline Support in Customer Care Management
Omnichannel in Customer Care Management
Omni-Channel in Customer Care Management
Omnichannel support in Customer Care Management
Onboarding in Customer Care Management
Onboarding Process in Customer Care Management
Online Experience in Customer Care Management
Online Reputation Management in Customer Care Management
Order Fulfillment in Customer Care Management
Outbound in Customer Care Management
Outbound Sales in Customer Care Management
Outsourcing in Customer Care Management
P
Pain points in Customer Care Management
Payment Processing in Customer Care Management
Perceived value in Customer Care Management
Perception barriers in Customer Care Management
Persona in Customer Care Management
Personalization in Customer Care Management
Personalized Communication in Customer Care Management
Personalized customer service in Customer Care Management
Phone in Customer Care Management
Policy in Customer Care Management
Portal in Customer Care Management
Positive language in Customer Care Management
Predictive analytics in Customer Care Management
Predictive Dialer in Customer Care Management
Primary drives in Customer Care Management
Privacy Policy in Customer Care Management
Problem Solving in Customer Care Management
Procedural barriers in Customer Care Management
Product expectations in Customer Care Management
Product Feature in Customer Care Management
Product Knowledge in Customer Care Management
Product Returns in Customer Care Management
Profitability in Customer Care Management
Psychological barriers in Customer Care Management
Q
Quality Assurance in Customer Care Management
Quality Assurance (QA) in Customer Care Management
Query in Customer Care Management
Query Resolution in Customer Care Management
Queue Management in Customer Care Management
Quick Response Time in Customer Care Management
R
Real-Time in Customer Care Management
Real-Time Support in Customer Care Management
Reinforcement in Customer Care Management
Relationship building in Customer Care Management
Remote Customer Care in Customer Care Management
Remote Desktop Control in Customer Care Management
Reporting in Customer Care Management
Reputation Management in Customer Care Management
Resolution Rate in Customer Care Management
Resolution Time in Customer Care Management
Resource Planning in Customer Care Management
Response Time in Customer Care Management
Retention in Customer Care Management
Root cause analysis in Customer Care Management
S
Script in Customer Care Management
Secondary drives in Customer Care Management
Self-Service in Customer Care Management
Self-service options in Customer Care Management
Self-Service Portals in Customer Care Management
Self-service ratio in Customer Care Management
Service Culture in Customer Care Management
Service expectations in Customer Care Management
Service Level Agreement (SLA) in Customer Care Management
Service quality in Customer Care Management
Service recovery in Customer Care Management
Service-level agreements in Customer Care Management
SLA (Service Level Agreement) in Customer Care Management
Social Media in Customer Care Management
Social media customer service in Customer Care Management
Software in Customer Care Management
Subject Matter Experts (SMEs) in Customer Care Management
Subject-matter experts in Customer Care Management
Support operations in Customer Care Management
Support ticket in Customer Care Management
Survey in Customer Care Management
T
Technical Support in Customer Care Management
Text Analytics in Customer Care Management
Ticket in Customer Care Management
Ticket escalation in Customer Care Management
Ticket routing in Customer Care Management
Ticket Status in Customer Care Management
Ticket volume in Customer Care Management
Ticketing system in Customer Care Management
Tiered support in Customer Care Management
Tone in Customer Care Management
Touchpoint in Customer Care Management
Training in Customer Care Management
Troubleshooting in Customer Care Management
U
Under-promise, over-deliver in Customer Care Management
Upsell in Customer Care Management
User Experience (UX) in Customer Care Management
V
Value proposition in Customer Care Management
Video customer service in Customer Care Management
Voice in Customer Care Management
Voice of Customer (VoC) in Customer Care Management
Voice of the Customer (VoC) in Customer Care Management
Voice-activated assistants in Customer Care Management
W
Web in Customer Care Management
Widget in Customer Care Management
Workflow in Customer Care Management
