Process Associate – Customer Service | Genpact | Gurugram
- Full time
- Gurugram IN
- @Genpact
Job Detail
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Job ID 14587
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Career Level Executive
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Experience 1-2 Years
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Industry IT & BPM
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Qualifications Degree Bachelor
Job Description
Job Role: Process Associate – Customer Service
- Location: Gurugram
Key Responsibilities
- Execute payment transactions through phone, web platforms, and IVR systems.
- Ensure accurate entry of customer account details, payment amounts, and virtual card information.
- Maintain payment records and documentation.
- Adhere to quality assurance, regulatory, and compliance standards.
- Collaborate with internal teams to resolve customer concerns.
- Identify recurring issues and recommend process improvements.
- Meet performance targets for payment processing, success rates, and call quality.
Required Skills
- Excellent verbal and written English communication skills.
- Strong listening, analytical, and problem-solving abilities.
- Attention to detail and adherence to structured processes.
- Basic technical skills, including web navigation and remote desktop applications.
- Adaptability, teamwork, and the ability to work in a fast-paced environment.
Required skills
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