About Shaik Towseef Uddin
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Academic Level Degree Bachelor
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Age 33 - 37 Years
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Gender Male
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Industry Banking
About me
– Earned a BCom in Commerce.
– Amassed 7 years of cross-sectoral experience in healthcare, financial services, and investment banking.
– Initiated professional journey as KYC Officer at ICICI Bank, focusing on customer verification processes.
– Progressed to Claims Associate at UnitedHealth Group via Quess Corporation, starting on a contract basis.
– Secured a full-time position as an Enrollment Associate at UnitedHealth Group, later known as Optum Global Solutions since January 2017.
– Earned promotion after 6 months due to exceptional performance and contributed for an additional 16 months.
– Invested 6 months in personal development during a deliberate career intermission.
– Rejoined the professional arena as a Client Data Specialist IV (Senior Team Member) at JP Morgan Chase Bank.
– Mastered banking operations, in-depth KYC processes, and compliance with sanction screenings.
– Built a robust basis in the principles of KYC and adherence to compliance standards.
– Returned from a 10-month personal hiatus to resume career at Cognizant Technology Services as a Process Specialist in KYC AML and financial crime operations.
Education
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2009 - 2014
Pioneer degree college affiliated to osmania university
Bachelor of Commerce
Financial, advance & corporate accounting
- 2005 - 2009
- 2004 - 2005
Experience
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2024 - 2024
Cognizant Technology Services
Process Specialist - Data (Fin crime operation Sanction Screening)
Role Purpose
Reviewing system-generated triggers/Alerts that relate to Sanctions/PEP. Need to do a thorough check to understand
if the triggered individuals/our clients who are using Client services are the same/ Sanctioned to minimize the Money
Laundering risks and safeguard Wise from Financial crimes. Analysts also need to consider various AML risk factors and
indicators to determine if the Trigger/case needs to be escalated/requires more information from the customer.
Major Responsibilities:
Efficiently Manage alert investigations.
Understanding the alert type of Sanctions/PEP depending upon the WOC/SDN data.
Review and investigate Alerts generated by the system and resolve it with various discounting factors as per
Sanctions/PEP guidelines.
Writing a comprehensive analysis of the alert activity to support the decision to resolve a case or RFI with the
customer /escalate for further action.
Contacting customer/Internal support team directly for required information for clearing a case/Trigger.
Report the investigation findings for internal review (e.g. External research results, PEP search, review & analysis, results
from internal system searches, etc).
Understanding the day-to-day procedural updates and implementing at dealing with Trigger/Case.
Perform transnational analysis using World-Check/Lexis Nexis to investigate business links and verify primary country
details for entities.
Use Lexis Nexis to validate vital status and confirm dates of birth for individuals when necessary.
Communicate effectively with internal and external partners. -
2018 - 2023
JP Morgan Chase Bank
Client Data Specialists IV, Senior Team Member
Assess and update investor holdings and currency values in internal systems and Excel spreadsheets, placing cases
on hold as necessary.
Conduct thorough verification of account details, investor and POA names against GFAS Application, ensuring
alignment with provided documents.
Input and assess the country of residence data from GFAS to ascertain risk ratings via an automated checklist.
Examine bank mandates in GFAS for currency type and assess associated country risk levels.
Compare the application form signer’s country with a government-issued ID for verification.
Analyze entity types and associated due diligence requirements in the checklist based on application forms and
SAOB documentation, applying appropriate risk-based measures.
Accurately review and correlate investor information with GFAS Application entries.
Locate and update regulatory documents, UBO declarations, and investor identification within GFAS and Work Desk
Applications, initiating RFI processes when necessary.
Procure and verify corporate documentation from both internal repositories and public sources, incorporating fax
and upload functionalities as needed.
Review and validate FATCA and CRS self-certification forms, including TIN and EIN checks against the country of tax
residence.
Utilize QNC Tool for comprehensive screening of investor-related individuals and entities, contrasting results with
Oracle applications to discern relation.
Address screening discrepancies and provide detailed summaries in checklist notes for accurate reporting of Pep
and negative media hits.
Execute KYC procedures for individuals spanning multiple countries, including Malta to Jersey, adjusted to region
specific regulations. -
2017 - 2018
Optum Global Solutions India Pvt Ltd
Enrollment Associate
Utilize GPS (Next Generation Policy System) to update member addresses in compliance with ODM (Online
Document Management) and USPS (United States Postal Services) requirements.
Communicate with CMS (Centre for Medicare and Medicaid Services) using ERS (Enrolment Reconciliation System) to
address updates in designated areas.
Execute address workarounds and finalize the termination of out-of-area memberships at month-end.
Initiate tracking measures and communicate with members for unspecified or invalid addresses, including returned
mail and suspected unattested moves.
Process disenrollment and plan terminations accurately according to Election Type, generating work queues for
cases with insufficient information.
Draft and dispatch letters for issues like missing signatures, unclear intent, or involuntary disenrollment.
Manage incarceration-related disenrollment requests and assist with RPR (Retro Processing Request) coordination for
the onshore team.
Allocate grievance documents to the Appeals and Grievance team for member complaint resolutions.
Mentor new hires through on-the-job training and clarify procedural questions in the absence of Subject Matter
Experts (SMEs).
Handle new member enrolments, including data entry and timely processing of applications to meet SLAs (Service
Level Agreements). -
2016 - 2016
United Health Group, (On Contract) Payroll of Quess Corporation
Claims Associate
Ensures the highest quality in data processing within the DPMC team by maintaining accuracy and zero defects in
the widget manufacturing process.
Carefully scrutinizes assigned data to achieve 100% quality, identifies and charges errors to makers, and prevents
both CTM and external risks.
Skillfully handles complex claims and diligently follows up on open, denied, or suspended claims to finalize necessary
actions.
Actively monitors reports to spot claims issues and collaborates with adjusters to promptly address and resolve them. -
2015 - 2016
ICICI Securities Limited (On Contract)
KYC Officer
Conducted meticulous KYC verifications to ensure customer authenticity in banking operations.
Validated client identities against government-issued IDs at the time of account creation.
Performed in-person verification of signatures on NSDL and CDSL forms at customer locations.
Ensured consistency and compliance of customer information with bank records.
Facilitated customer access to DEMAT accounts by generating and providing User IDs and Passwords.
Executed accurate filing and distribution of documentation to various department heads.
Honors & awards
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2020
Rewards & Recognition
Received R & R award for Maintaining Production with 100% Quality in Jan 2020 (JP MORGAN CHASE BANK)
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2017
R n R Star & Venus Award
Received Star and Venus Awards in Feb & Mar 2017 for best quality (Optum Global Solutions India Pvt Ltd)