Six Sigma Black Belt Leader – Team and Training Management

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Team Management 10 Topics

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Team Communication

Team Socializing

Team Values and Ethics

Managing Diversity

Team Performance Management

Process Intervention Skills

Conflict and Negotiation 10 Topics

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Overview of Conflict

Types of Conflict

Causes of Conflict

Conflict Management Technique

Negotiation and Conflict

Negotiation Basics

Preparing for the Negotiation Process

The Seven Basic Steps in Negotiation

Best Alternative to a Negotiated Agreement (BATNA)

Tactics for Negotiation Process

Group Decision Making 6 Topics

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Group Decision Making Basics

Didactic Interaction

Nominal Group Thinking

Delphi Technique

Agile Decision Making

Training Skills and Techniques 8 Topics

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Teaching Skills

Presentation Skills

Preparing to Teach

Develop and Deliver Concepts

Methods in Training

Training Delivery Methods

Criteria For Method Selection

Effective Learning and Teaching Methods

Assessment of Training Needs 7 Topics

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Training Need Identification

Understanding Training Needs

Scope of Training Needs

Significance of Identifying Training Needs

Matrix of Training Needs

Training Need Statement – Components

Cross-Department Training

Organisation and Management of Training 6 Topics

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Process of Designing a Training Program

In-House Training

Outsourced Training

Handling Training Operations

Training Evaluation

Training Effectiveness

Lesson Planning and Instructional Objectives 7 Topics

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Organizing Training Objectives

Instructional Behavior Objectives

Lesson Planning

Lesson Plan – Format

Fundamentals of Good Lesson Plan

Herbartian Steps Theory

Adult Learning 8 Topics

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Principles of Adult Learning

Characteristics of Adult Learners

Applying Adult Learning Theory

Learning Principles

Retention and Recall

Concentration and Attention Span

Cardinal Rules of Memory

Learning Styles Continuum

Process of Training Evaluation 4 Topics

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Implementing Training Programs

Measuring Training Effectiveness

Evaluation Post Training

Training Evaluation Techniques

Mentoring and Coaching 3 Topics

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Coaching Employees

Activity-Mentoring Training

Workplace Mentoring

Training for Diversity 4 Topics

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Diversity Strategies