Certified Business Development Executive

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Business Development Basics 5 Topics

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What is Business Development

Business Development and Other Departments

Skills for Business Development

Business Development Drivers

Business Development Process

Sales Basics 5 Topics

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What is Sales

Sales Responsibilities

Sales Techniques

Sales Cycle

Types of Orientation

Markets Analysis 7 Topics

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Factors influencing consumer behaviour

Major Psychological Processes

Buying Decision Process

Organisational Buying

Business Buying Decision Process

Procurement Process

Managing B2B Customer Relationships

Customer Handling 3 Topics

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Understanding Customer Behaviour

Customers Expectations

Building Customer Relationship

Client Management 7 Topics

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Making Sales Strategies

Client Relationship Management

Developing Sales Skills 9 Topics

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Skills Development

Public Speaking

Personality Development

Self Grooming Tips

Positive Attitude

Positive Behaviour

Behaviour for Successful Sale Person

Listening Skills

Vocal Skills

Negotiation Skills 5 Topics

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Negotiation Basics

Preparing for the Negotiation Process

The Seven Basic Steps in Negotiation

Best Alternative to a Negotiated Agreement (BATNA)

Tactics for Negotiation Process

Telephone Skills 4 Topics

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Telephone Manners

Telephone Etiquettes

Managing Telephone Calls

Voice Mail Etiquettes

Stress Management Skills 4 Topics

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Consequences of Stress

Reason/Causes of Stress

Signs of stress

Techniques of Stress Management

Time Management Skills 1 Topic

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Time Management Techniques

Office Communications and Mailing Skills 8 Topics

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Mailing Services

Addressing Envelopes

Effective Office Meetings

Office memos

Incoming Mail

Outgoing Mail

Fundamentals activities of mail handling department

Mail Automation

Managing Office Records 9 Topics

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Filing and Record Keeping

Purpose of Record Management

Features of Effective Record Management

Information Types

Information Access

Type of Files

Procedure of Classification

Methods of Filing

Systems of Filing

Arranging Client Meetings 8 Topics

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Types of Meetings

Type of Committees

Meeting Arrangement

Meeting Terminologies Glossary

Meeting Management

Meeting Room Arrangements

Planning and Scheduling Meeting

Meeting Minutes

Word Processing – MS-Word 2013 14 Topics

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MS-Word Basics

Working With Documents

Customize the Word Environment

Editing a Document

Formatting Text

Formatting Paragraphs

References and Citations

Track Changes

Spreadsheet – MS-Excel 2013 9 Topics

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Excel 2013 Basics

Workbook and Worksheet

Manipulating Data

Worksheet Formatting

Page Properties and Printing

Presentation Software – MS-PowerPoint 2013 5 Topics

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MS-PowerPoint 2013 Basics

PowerPoint Presentation

Slide Formatting

Slide Effects and Slide Show

Printing and Publishing

Networking and Internet 13 Topics

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Networking Concepts

Network types

Windows Networking terms

Sharing Local Printer

Connecting to a Network Printer

Internet

Web Browser

Uploading and download files

E-mail

Managing E-mail Accounts

Sending an E-mail from Outlook

Web based E-mail or Gmail

Digital Signature

Future Developments 6 Topics

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Business Development and SEO

Social Media and Business Development

E-Commerce

Big Data

Internet of Things (IoT)

Automation and AI