Essentials of Management – Quality Management

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Six Sigma and Organization Goals 7 Topics

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Six Sigma and Organizational Goal

Lean Principles

Design for Six Sigma (DFSS) Methodologies

Six Sigma Metrics

Performance Metrics

Six Sigma Metrics

Six Sigma Project Management 4 Topics

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Six Sigma Project Charter

Six Sigma Project Planning

Six Sigma Project Management Tools

Six Sigma Project Phase Reviews

Organizational Process Management and Measures 5 Topics

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Impact on Stakeholders

CTx Requirements

Business Performance Measures

Financial Impact and Measures

Design for Six Sigma (DFSS) 4 Topics

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Common Design Methodologies

Robust Design and Process

Special Design Tools

Lean Management 24 Topics

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Lean Manufacturing

Toyota Production System

Lean and Six Sigma

Lean and Six Sigma Integration

Lean Six Sigma Deployment

Value Stream Mapping

Just-in-time (JIT) Management

Single Minute Exchange of Die (SMED)

Visual Management

Total Productive Maintenance

OEE (Overall Equipment Effectiveness) Metric

Lean in Manufacturing

Lean in Services

Kaizen 8 Topics

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Lean and Kaizen

Visual Management

Toyota Production System

Kaizen Management 4 Topics

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Kaizen Strategy

Kaizen Implementation Program

Kaizen Control 6 Topics

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Process Costing

Service Quality Management 12 Topics

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What is Service

Service vs Goods

Service Characteristics

Service Sector Growth

Service Quality

Service Quality Elements

Service Quality Types

Service Quality Determinants

Service Life Cycle

Service Economy

Total Quality Management 8 Topics

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Managing Quality

Understanding the needs

Quality in all functions

Quality Pioneers

Models and Frameworks for TQM

Historical Development of TQM

Early TQM frameworks

The four Ps and three Cs of TQM