Certified Front Office Executive

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Course Content

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Job and Responsibilities 2 Topics

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Lesson Content

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Role of a Receptionist

Functional Grammar and Usage 7 Topics

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Usage of Capitals

Collective nouns

Using Adjectives

Using the Articles

Using Verbs and Tenses

Customer Service Practice 2 Topics

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Customer Service in Action

Presentation and Communication Skills 5 Topics

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Personal Presentation

Telephonic Communication

Email Communication

Listening Skills

Assertive but not aggressive

Time Management

Answers to Grammar Usage Exercises