Certified Healthcare Customer Service Professional

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Course Content

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Module 01 – Customer Service 1 Quiz

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Lesson Content

Review Quiz – Module 01 – Customer Service

Module 01 – Customer Handling

Module 01 – Customer Expectations

Module 01 – Customer Needs

Module 01 – Consumer Perception

Module 01 – Consumer Attitudes

Module 01 – Telephone Usage

Module 01 – Digital Etiquette

Module 01 – Developing Self

Module 01 – Developing skills

Module 02 – Customer Focus

Module 02 – Customer Focused Organization

Module 02 – Consumer Perception

Module 02 – Customers Listening and Tools

Module 02 – Team Work

Module 02 – Time Management

Module 02 – Stress Management

Module 02 – Customer Service in Health Sector

Module 02 – Law and Healthcare Service

Module 02 – Healthcare Service Compliances

Module 02 – Digital Security