Certified Hospitality Assistant

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Hotel Housekeeping 4 Topics

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What is Housekeeping?

Objectives of Hotel Housekeeping

Types of Hotels

Hotel Organization 8 Topics

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Divisions of a Hotel

Housekeeping Department

Maintenance or Engineering Department

Food and Beverage Department

Accounting Department

Sales and Marketing

Supporting Departments

Food and Beverage 11 Topics

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F&B Services Department Structure

F&B Ancillary Departments

Plates and bowls

Types of Spoons, Forks, and Knives

Types of Glasses

F&B Service Types

Front Office 9 Topics

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Front Office Basics

Front Office Operations

Telephone Manners and Etiquette

Room Reservation

Guest Check Out

Modes of Payment

House Keeping 6 Topics

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Housekeeping Basics

Housekeeping Department Areas

Housekeeping Responsibility

Cleaning Equipment and Chemicals

Personal Skills 3 Topics

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Inter Personal Skills 6 Topics

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Verbal Communication

Conversation Skills

Non-Verbal Communication

Listening Skills

Team Working Skills

Customer Service

Hygiene and Health 3 Topics

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Personal Hygiene

Personal Health

Health Management

Positive Attitude and Behavior 6 Topics

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Positive Attitude

Different Negativities

Steps to Be Positive

Positive Behaviour

Factors affecting behaviour

Traits for Positive Behaviour

Stress Management 4 Topics

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Consequences of Stress

Reason/Causes of Stress

Signs of stress

Techniques of Stress Management

Time Management 1 Topic

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Time Management Techniques

Hospitality Etiquette 7 Topics

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Etiquettes as a host

Etiquettes as an Invitee

Etiquettes of using Elevators/Escalators

Etiquettes of using Stair Case

Etiquettes of using a Door

Table Manners/Etiquettes of using Table

Computer Basics 12 Topics

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What is Computer?

Commonly Used Computer Terms

Units of a computer system

Storage Devices

Types of Software

The User Interface

Windows Accessories

Computer Networking