Certified Administrative Support Professional

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Office Administration Basics 6 Topics | 1 Quiz

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What is Office Administration

Why Office Administration

Who is Office Administrator

Skill Set for Office Administration

Office Administration Roles

Office Administrator Evolution

Quiz – Office Administration Basics

Telephone Usage 3 Topics

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Telephone Manners

Telephone Etiquettes

Voice Mail Etiquettes

Office Communications and Mailing 8 Topics

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Mailing Services

Addressing Envelopes

Effective Office Meetings

Office memos

Incoming Mail

Outgoing Mail

Fundamentals activities of mail handling department

Mail Automation

Visitor Management 2 Topics

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Managing Office Visitors

Appointments System

Travel arrangement and Hotel Reservation 2 Topics

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Managing Office Visitors

Appointments System

Meetings 8 Topics

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Types of Meetings

Type of Committees

Meeting Arrangement

Meeting Terminologies Glossary

Meeting Management

Meeting Room Arrangements

Planning and Scheduling Meeting

Meeting Minutes

Records Management 10 Topics

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Filing and Record Keeping

Purpose of Record Management

Features of Effective Record Management

Information Types

Information Access

Type of Files

Procedure of Classification

Methods of Filing

Systems of Filing

Administrative Audit

Office Automation 10 Topics

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Benefits of Office Automation

Limitations of Office Automation

Desktop Publishing (DTP)

Time recording machine

Document Shredder

Telecom Equipments

Keyboard Skills 5 Topics

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Key Layout

Finger Mapping

Paragraphing

Syllabification of Words

Punctuation Rules

Word Processing – MS-Word 2013 14 Topics

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MS-Word Basics

Working With Documents

Customize the Word Environment

Editing a Document

Formatting Text

Formatting Paragraphs

References and Citations

Track Changes

Spreadsheet – MS-Excel 2013 9 Topics

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Excel 2013 Basics

Workbook and Worksheet

Manipulating Data

Worksheet Formatting

Page Properties and Printing

Presentation Software – MS-PowerPoint 2013 5 Topics

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MS-PowerPoint 2013 Basics

PowerPoint Presentation

Slide Formatting

Slide Effects and Slide Show

Printing and Publishing

Database 1 Topic

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Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

Networking and Internet 10 Topics

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Uploading and download files

E-mail

E-mail components (address, signature, attachments)

Managing e-mail account

Web based e-mail

Digital signature

Hardware Troubleshooting 11 Topics

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Hardware Components

Ports

Storage device Troubleshooting

Keyboard Maintenance

Keyboard Troubleshooting

Mouse Troubleshooting

Mouse Maintenance

Monitor Troubleshooting

Troubleshoot Monitor

Printer Troubleshooting

Printer Maintenance

Stress Management 4 Topics

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Consequences of Stress

Reason/Causes of Stress

Signs of stress

Techniques of Stress Management

Time Management 1 Topic

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Time Management Techniques

Effective Working Relationships 3 Topics

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What is a good working relationship?

Building Good Work Relationships

Working Relationships Types