{"id":43811,"date":"2015-01-01T13:34:04","date_gmt":"2015-01-01T08:04:04","guid":{"rendered":"http:\/\/www.vskills.in\/certification\/tutorial\/?p=43811"},"modified":"2024-04-12T14:19:54","modified_gmt":"2024-04-12T08:49:54","slug":"certified-service-quality-manager","status":"publish","type":"page","link":"https:\/\/www.vskills.in\/certification\/tutorial\/certified-service-quality-manager\/","title":{"rendered":"Certified Service Quality Manager"},"content":{"rendered":"<p><a class=\"vsc\" href=\"http:\/\/www.vskills.in\/certification\/Quality\/Service-Quality-Manager-Certification\"><span class=\"vsc-cn\" style=\"text-align: center;\"><span style=\"color: red;\">Certify and Increase Opportunity.<\/span><br \/>\n<span style=\"color: green;\">Be <\/span><br \/>\nGovt. Certified Service Quality Manager<br \/>\n<\/span><\/a><\/p>\n<p><strong>Service Quality Basics<\/strong><\/p>\n<ul>\n<li>What is Service<\/li>\n<li>Service vs Goods<\/li>\n<li>Service Characteristics<\/li>\n<li>Service Sector Growth<\/li>\n<li>Quality<\/li>\n<li>Service Quality<\/li>\n<li>Service Quality Elements<\/li>\n<li>Service Quality Types<\/li>\n<li>Service Quality Determinants<\/li>\n<li>Service Life Cycle<\/li>\n<li>Service Economy<\/li>\n<li>The Customer<\/li>\n<\/ul>\n<p><strong>Total Quality Management<\/strong><\/p>\n<ul>\n<li>Introduction<\/li>\n<li>TQM and Quality<\/li>\n<li>Customers and Suppliers<\/li>\n<li>The Quality Gurus<\/li>\n<\/ul>\n<p><strong>Service Quality<\/strong><\/p>\n<ul>\n<li>Defining Service Quality<\/li>\n<li>Service and Product Quality<\/li>\n<li>Dimensions and Attributes of Service Quality<\/li>\n<li>Service-Profit Chain<\/li>\n<li>Service Guarantees<\/li>\n<li>ROQ Analysis Consists of Five Steps<\/li>\n<\/ul>\n<p><strong>Quality Management<\/strong><\/p>\n<ul>\n<li>History of Quality Movement<\/li>\n<li>Continuous Improvement<\/li>\n<li>Quality Concepts<\/li>\n<li>Principles<\/li>\n<li>Customer Expectations<\/li>\n<\/ul>\n<p><strong>Quality Management Tools<\/strong><\/p>\n<ul>\n<li>Base Lining<\/li>\n<li>Benchmarking<\/li>\n<li>TQM<\/li>\n<li>PDCA<\/li>\n<li>Six Sigma<\/li>\n<li>Cause-and-Effect Diagram<\/li>\n<li>CPM\/PERT Chart<\/li>\n<li>Control Charts<\/li>\n<\/ul>\n<p><strong>Quality Standards<\/strong><\/p>\n<ul>\n<li>ISO standards<\/li>\n<li>CMMi<\/li>\n<\/ul>\n<p><strong>Assessment and Measurement<\/strong><\/p>\n<ul>\n<li>Assessment<\/li>\n<li>Service Quality Assessment<\/li>\n<li>Measuring the Service Quality<\/li>\n<li>Service Quality &amp; Customer Satisfaction<\/li>\n<li>Quality Metrics<\/li>\n<li>Service Loyalty<\/li>\n<li>Service Quality Models<\/li>\n<li>SERVQUAL<\/li>\n<\/ul>\n<p><strong>Customer Relationship Management<\/strong><\/p>\n<ul>\n<li>The Concept of Customer Relationship Management (CRM)<\/li>\n<li>Why is CRM Important?<\/li>\n<li>Implementing CRM: An Overview<\/li>\n<li>eCRM \u2013 What\u2019s Different?<\/li>\n<li>Understanding the Power of CRM<\/li>\n<li>Benefits and Pitfalls<\/li>\n<\/ul>\n<p><strong>Lifetime Value and Customer Profitability Analysis<\/strong><\/p>\n<ul>\n<li>Lifetime Value<\/li>\n<li>Customer Profitability Analysis<\/li>\n<\/ul>\n<p><strong>Service Excellence<\/strong><\/p>\n<ul>\n<li>What is Service Excellence?<\/li>\n<li>Employee Empowerment<\/li>\n<li>Global Best Practices In Service Excellence<\/li>\n<\/ul>\n<p><strong>The Malcolm Baldrige Quality Award<\/strong><\/p>\n<ul>\n<li>What are the Criteria?<\/li>\n<li>The Ritz-Carlton Leadership System<\/li>\n<li>The Baldrige Award and Ritz Carlton: A Case Study<\/li>\n<li>Human Resource Focus<\/li>\n<li>Quality Selection Process &#8211; QSP<\/li>\n<li>Process Management<\/li>\n<li>Business Results<\/li>\n<\/ul>\n<p><strong>European Foundation For Quality Anagement<\/strong><\/p>\n<ul>\n<li>The Fundamental Concepts of Excellence Results Orientation<\/li>\n<li>Leadership and Constancy of Purpose<\/li>\n<li>Management by Processes and Facts<\/li>\n<li>People Development and Involvement<\/li>\n<li>Continuous Learning, Innovation and Improvement<\/li>\n<li>Partnership Development<\/li>\n<li>Corporate Social Responsibility<\/li>\n<li>Model Criteria<\/li>\n<\/ul>\n<p><strong>Case Studies<\/strong><\/p>\n<ul>\n<li>Catering Company<\/li>\n<li>Grocery Store<\/li>\n<\/ul>\n<div class=\"apply\">\n<h3>Apply for Service Quality Manager Certification Now!!<\/h3>\n<p><a href=\"http:\/\/www.vskills.in\/certification\/Quality\/Service-Quality-Manager-Certification\">http:\/\/www.vskills.in\/certification\/Quality\/Service-Quality-Manager-Certification<\/a><\/p>\n<div class=\"apply\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Certify and Increase Opportunity. Be Govt. Certified Service Quality Manager Service Quality Basics What is Service Service vs Goods Service Characteristics Service Sector Growth Quality Service Quality Service Quality Elements Service Quality Types Service Quality Determinants Service Life Cycle Service Economy The Customer Total Quality Management Introduction TQM and Quality Customers and Suppliers The Quality&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[3897],"tags":[42,6492,6493,6491,6494,6495],"class_list":["post-43811","page","type-page","status-publish","hentry","category-quality","tag-m4f","tag-service-quality-management-certificate","tag-service-quality-management-certification","tag-service-quality-manager-2","tag-service-quality-manager-certificate-course","tag-service-quality-manager-certification"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Certified Service Quality Manager - Tutorial<\/title>\n<meta name=\"description\" content=\"Govt of India Certification for service quality manager. 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