{"id":42661,"date":"2014-03-17T12:01:13","date_gmt":"2014-03-17T06:31:13","guid":{"rendered":"http:\/\/vskills.in\/certification\/tutorial\/?p=42661"},"modified":"2024-04-12T14:19:46","modified_gmt":"2024-04-12T08:49:46","slug":"goals-and-objectives-2","status":"publish","type":"page","link":"https:\/\/www.vskills.in\/certification\/tutorial\/goals-and-objectives-2\/","title":{"rendered":"Six Sigma Black Belt Tutorial | Define Phase & Project Charter"},"content":{"rendered":"

Certify and Increase Opportunity.<\/span>
\nBe <\/span>
\nGovt. Certified Six Sigma Black Belt
\n<\/span><\/a><\/p>\n

Define Phase & Project Charter<\/h1>\n

The define phase focuses on defining the customer requirements usually by Voice of the customer and the project charter.<\/p>\n

Voice Of the Customer<\/h2>\n

It is the term used to describe the stated and unstated needs or requirements of the customer. It helps in listing the relative importance of features and benefits associated with the product or service thus, showing the expectations and promises that are both fulfilled and unfulfilled by the product or service. Voice of the Customer (VOC) is describes customer\u2019s feedback about their experiences with and expectations for the products or services<\/p>\n

Project Charter<\/h2>\n

A project charter is a document that gives an overview of the project by stating the project\u2019s goals and objectives. It states the scope, objectives, boundaries, resources, participants, and anticipated outcomes of the project. The project charter<\/p>\n