{"id":19821,"date":"2013-05-09T16:37:36","date_gmt":"2013-05-09T11:07:36","guid":{"rendered":"http:\/\/vskills.in\/certification\/tutorial\/?p=19821"},"modified":"2024-04-12T14:15:54","modified_gmt":"2024-04-12T08:45:54","slug":"communication-crisis-management","status":"publish","type":"page","link":"https:\/\/www.vskills.in\/certification\/tutorial\/communication-crisis-management\/","title":{"rendered":"Communication Crisis Management"},"content":{"rendered":"

Crisis Management<\/strong><\/p>\n

Crisis management is a critical organizational function.\u00a0 Failure can result in serious harm to stakeholders, losses for an organization, or end its very existence.\u00a0 Public relations practitioners are an integral part of crisis management teams.\u00a0 So a set of best practices and lessons gleaned from our knowledge of crisis management would be a very useful resource for those in public relations.\u00a0 Volumes have been written about crisis management by both practitioners and researchers from many different disciplines making it a challenge to synthesize what we know about crisis management and public relations\u2019 place in that knowledge base.\u00a0 The best place to start this effort is by defining critical concepts – See more at: http:\/\/www.instituteforpr.org\/topics\/crisis-management-and-communications\/#sthash.I0AMYeqU.dpuf<\/p>\n

The 10 new rules of crisis communications<\/h2>\n
    \n
  1. Communications are now a\u00a02-way<\/strong>\u00a0street, whether you want them to be or not.<\/li>\n
  2. Real-time<\/strong>\u00a0is not just a suggestion but an expectation of your audience. An expectation that will not turn in your favor if unmet.<\/li>\n
  3. Informative<\/strong>\u00a0is the only way. If you\u2019re not informative somebody else will be \u2013 on their own channels that you have zero control over.<\/li>\n
  4. Listen<\/strong>, listen, listen! Listen to what others are saying, what they\u2019re not saying and where they are and are not saying it.<\/li>\n
  5. When you combine real-time and 2-way you get\u00a0responsive<\/strong>. Your audience will be responsive and so must you.<\/li>\n
  6. Sincerity<\/strong>,\u00a0honesty<\/strong>\u00a0and\u00a0apologies<\/strong>\u00a0go a long way. But remember: actions speak so much louder than words<\/li>\n
  7. Human<\/strong>s dealing with humans. Your brand may be a brand, but it is run by humans communicating with other humans. Act like it.<\/li>\n
  8. Adaptability<\/strong>\u00a0and flexibility are highly recommended. Adapt your crisis communications for different platforms and audiences that you need to communicate your messages with and on.<\/li>\n
  9. Twitter-friendly\u00a0<\/strong>communications are your friend. For every update, response and statement you release, have a Twitter version (and check out\u00a0this cool tool)<\/li>\n
  10. Communicate with your staff throughout the entire crisis.\u00a0Internal communications<\/strong>\u00a0are key to today\u2019s successful crisis management.\n
    \n

    Apply for PRO Certification Now!!<\/h3>\n

    http:\/\/www.vskills.in\/certification\/Certified-Public-Relations-Officer<\/a><\/p>\n

    Go To Tutorial- Certified Public Relations Officer Tutorial\u00a0<\/strong><\/a><\/h5>\n<\/div>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Crisis Management Crisis management is a critical organizational function.\u00a0 Failure can result in serious harm to stakeholders, losses for an organization, or end its very existence.\u00a0 Public relations practitioners are an integral part of crisis management teams.\u00a0 So a set of best practices and lessons gleaned from our knowledge of crisis management would be a…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[96],"tags":[4606,4680,4681],"class_list":["post-19821","page","type-page","status-publish","hentry","category-public-relations-officer","tag-communication","tag-communication-crisis-management","tag-crisis-management"],"acf":[],"yoast_head":"\nCommunication Crisis Management - Tutorial<\/title>\n<meta name=\"description\" content=\"Communication Crisis Management\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vskills.in\/certification\/tutorial\/communication-crisis-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communication Crisis Management - 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