{"id":129299,"date":"2023-05-09T16:05:22","date_gmt":"2023-05-09T10:35:22","guid":{"rendered":"https:\/\/www.vskills.in\/certification\/tutorial\/?page_id=129299"},"modified":"2024-04-12T14:33:45","modified_gmt":"2024-04-12T09:03:45","slug":"customer-focus-management-glossary","status":"publish","type":"page","link":"https:\/\/www.vskills.in\/certification\/tutorial\/customer-focus-management-glossary\/","title":{"rendered":"Customer Focus Management Glossary"},"content":{"rendered":"\n<p>Important definitions and terminologies used in Customer Focus Management<\/p>\n\n\n<div id=\"glossary\">\n<div id=\"letter-links\" style=\"font-size: 30px;letter-spacing:20px;\"><a href=\"#A\">A<\/a><a href=\"#B\">B<\/a><a href=\"#C\">C<\/a><a href=\"#D\">D<\/a><a href=\"#E\">E<\/a><a href=\"#F\">F<\/a><a href=\"#G\">G<\/a><a href=\"#H\">H<\/a><a href=\"#J\">J<\/a><a href=\"#K\">K<\/a><a href=\"#L\">L<\/a><a href=\"#M\">M<\/a><a href=\"#N\">N<\/a><a href=\"#O\">O<\/a><a href=\"#P\">P<\/a><a href=\"#Q\">Q<\/a><a href=\"#R\">R<\/a><a href=\"#S\">S<\/a><a href=\"#T\">T<\/a><a href=\"#U\">U<\/a><a href=\"#V\">V<\/a><a href=\"#W\">W<\/a><\/div>\n<h2 id=\"A\">A<\/h2>\n<ul>\n<li>Account management in Customer Focus Management<\/li>\n<li>Advocacy marketing in Customer Focus Management<\/li>\n<li>After-sales service in Customer Focus Management<\/li>\n<li>Agent Empowerment in Customer Focus Management<\/li>\n<li>Agent Lifecycle in Customer Focus Management<\/li>\n<li>Agents in Customer Focus Management<\/li>\n<li>Application Program Interface (API) in Customer Focus Management<\/li>\n<li>Average Handle Time in Customer Focus Management<\/li>\n<li>Average Reply Time in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"B\">B<\/h2>\n<ul>\n<li>B2B Customer Experience in Customer Focus Management<\/li>\n<li>Backlog in Customer Focus Management<\/li>\n<li>Behavioral segmentation in Customer Focus Management<\/li>\n<li>Benchmarking in Customer Focus Management<\/li>\n<li>Big data analytics in Customer Focus Management<\/li>\n<li>Big Data in Customer Focus Management<\/li>\n<li>Brand Experience in Customer Focus Management<\/li>\n<li>Brand in Customer Focus Management<\/li>\n<li>Brand loyalty in Customer Focus Management<\/li>\n<li>Brand reputation in Customer Focus Management<\/li>\n<li>Bug in Customer Focus Management<\/li>\n<li>Business Hours in Customer Focus Management<\/li>\n<li>Business Rules in Customer Focus Management<\/li>\n<li>Business-to-business (B2B) in Customer Focus Management<\/li>\n<li>Business-to-consumer (B2C) in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"C\">C<\/h2>\n<ul>\n<li>Call center in Customer Focus Management<\/li>\n<li>Canned Response in Customer Focus Management<\/li>\n<li>Change Management in Customer Focus Management<\/li>\n<li>Channels in Customer Focus Management<\/li>\n<li>Churn in Customer Focus Management<\/li>\n<li>Churn rate in Customer Focus Management<\/li>\n<li>Client relationship management (CRM) in Customer Focus Management<\/li>\n<li>Coaching in Customer Focus Management<\/li>\n<li>Community management in Customer Focus Management<\/li>\n<li>Competitive benchmarking in Customer Focus Management<\/li>\n<li>Complaint management in Customer Focus Management<\/li>\n<li>Complaint resolution in Customer Focus Management<\/li>\n<li>Consumer behavior in Customer Focus Management<\/li>\n<li>Consumer satisfaction in Customer Focus Management<\/li>\n<li>Contact center in Customer Focus Management<\/li>\n<li>Content marketing in Customer Focus Management<\/li>\n<li>Conversational marketing in Customer Focus Management<\/li>\n<li>Conversion rate in Customer Focus Management<\/li>\n<li>Cross-selling in Customer Focus Management<\/li>\n<li>Customer acquisition cost (CAC) in Customer Focus Management<\/li>\n<li>Customer acquisition in Customer Focus Management<\/li>\n<li>Customer advocacy in Customer Focus Management<\/li>\n<li>Customer advocacy program in Customer Focus Management<\/li>\n<li>Customer analysis in Customer Focus Management<\/li>\n<li>Customer centricity in Customer Focus Management<\/li>\n<li>Customer Charter in Customer Focus Management<\/li>\n<li>Customer churn in Customer Focus Management<\/li>\n<li>Customer data management in Customer Focus Management<\/li>\n<li>Customer Effort in Customer Focus Management<\/li>\n<li>Customer empowerment in Customer Focus Management<\/li>\n<li>Customer engagement in Customer Focus Management<\/li>\n<li>Customer engagement rate in Customer Focus Management<\/li>\n<li>Customer experience in Customer Focus Management<\/li>\n<li>Customer experience management (CEM) in Customer Focus Management<\/li>\n<li>Customer feedback in Customer Focus Management<\/li>\n<li>Customer feedback management in Customer Focus Management<\/li>\n<li>Customer intelligence in Customer Focus Management<\/li>\n<li>Customer journey in Customer Focus Management<\/li>\n<li>Customer lifecycle in Customer Focus Management<\/li>\n<li>Customer lifetime value (CLTV) in Customer Focus Management<\/li>\n<li>Customer listening in Customer Focus Management<\/li>\n<li>Customer loyalty in Customer Focus Management<\/li>\n<li>Customer loyalty program in Customer Focus Management<\/li>\n<li>Customer metrics in Customer Focus Management<\/li>\n<li>Customer needs analysis in Customer Focus Management<\/li>\n<li>Customer needs in Customer Focus Management<\/li>\n<li>Customer onboarding in Customer Focus Management<\/li>\n<li>Customer outreach in Customer Focus Management<\/li>\n<li>Customer pain points in Customer Focus Management<\/li>\n<li>Customer personalization in Customer Focus Management<\/li>\n<li>Customer profiling in Customer Focus Management<\/li>\n<li>Customer relationship management (CRM) in Customer Focus Management<\/li>\n<li>Customer retention in Customer Focus Management<\/li>\n<li>Customer retention rate in Customer Focus Management<\/li>\n<li>Customer satisfaction in Customer Focus Management<\/li>\n<li>Customer Satisfaction Score (CSAT) in Customer Focus Management<\/li>\n<li>Customer segmentation in Customer Focus Management<\/li>\n<li>Customer service analytics in Customer Focus Management<\/li>\n<li>Customer service excellence in Customer Focus Management<\/li>\n<li>Customer service in Customer Focus Management<\/li>\n<li>Customer service management in Customer Focus Management<\/li>\n<li>Customer service skills in Customer Focus Management<\/li>\n<li>Customer service training in Customer Focus Management<\/li>\n<li>Customer success in Customer Focus Management<\/li>\n<li>Customer success management in Customer Focus Management<\/li>\n<li>Customer support in Customer Focus Management<\/li>\n<li>Customer touchpoints in Customer Focus Management<\/li>\n<li>Customer value proposition in Customer Focus Management<\/li>\n<li>Customer-centric in Customer Focus Management<\/li>\n<li>Customer-centric marketing in Customer Focus Management<\/li>\n<li>Customer-centricity in Customer Focus Management<\/li>\n<li>Customer-driven in Customer Focus Management<\/li>\n<li>Customer-focused in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"D\">D<\/h2>\n<ul>\n<li>Digital marketing in Customer Focus Management<\/li>\n<li>Downtime in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"E\">E<\/h2>\n<ul>\n<li>Emotional intelligence in Customer Focus Management<\/li>\n<li>Empathy in Customer Focus Management<\/li>\n<li>Employee engagement in Customer Focus Management<\/li>\n<li>Enterprise feedback management (EFM) in Customer Focus Management<\/li>\n<li>Escalation Management in Customer Focus Management<\/li>\n<li>Experience design in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"F\">F<\/h2>\n<ul>\n<li>Feedback in Customer Focus Management<\/li>\n<li>Feedback loop in Customer Focus Management<\/li>\n<li>First Call Resolution in Customer Focus Management<\/li>\n<li>First Contact Resolution Rate in Customer Focus Management<\/li>\n<li>First Reply Time in Customer Focus Management<\/li>\n<li>Frequently Asked Questions (FAQs) in Customer Focus Management<\/li>\n<li>Frictionless experience in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"G\">G<\/h2>\n<ul>\n<li>Gamification in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"H\">H<\/h2>\n<ul>\n<li>Help Desk in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"J\">J<\/h2>\n<ul>\n<li>Journey in Customer Focus Management<\/li>\n<li>Journey Mapping in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"K\">K<\/h2>\n<ul>\n<li>Key Performance Indicators (KPI) in Customer Focus Management<\/li>\n<li>Key performance indicators (KPIs) in Customer Focus Management<\/li>\n<li>Knowledge Base in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"L\">L<\/h2>\n<ul>\n<li>Lead generation in Customer Focus Management<\/li>\n<li>Lifecycle in Customer Focus Management<\/li>\n<li>Loyalty in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"M\">M<\/h2>\n<ul>\n<li>Machine learning in Customer Focus Management<\/li>\n<li>Marketing automation in Customer Focus Management<\/li>\n<li>Metric in Customer Focus Management<\/li>\n<li>Mobile customer experience in Customer Focus Management<\/li>\n<li>Multichannel marketing in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"N\">N<\/h2>\n<ul>\n<li>Net Promoter Score (NPS) in Customer Focus Management<\/li>\n<li>Net Promoter System in Customer Focus Management<\/li>\n<li>Net Revenue Retention (NRR) in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"O\">O<\/h2>\n<ul>\n<li>Omni-Channel in Customer Focus Management<\/li>\n<li>Omnichannel customer experience in Customer Focus Management<\/li>\n<li>Omnichannel in Customer Focus Management<\/li>\n<li>Onboarding in Customer Focus Management<\/li>\n<li>Online customer experience in Customer Focus Management<\/li>\n<li>Online Experience in Customer Focus Management<\/li>\n<li>Online reputation management in Customer Focus Management<\/li>\n<li>Outsourcing in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"P\">P<\/h2>\n<ul>\n<li>Personalization in Customer Focus Management<\/li>\n<li>Personalized customer experience in Customer Focus Management<\/li>\n<li>Point of sale (POS) in Customer Focus Management<\/li>\n<li>Predictive analytics in Customer Focus Management<\/li>\n<li>Product adoption in Customer Focus Management<\/li>\n<li>Product Feature in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"Q\">Q<\/h2>\n<ul>\n<li>Quality assurance in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"R\">R<\/h2>\n<ul>\n<li>Referral marketing in Customer Focus Management<\/li>\n<li>Relationship management software in Customer Focus Management<\/li>\n<li>Relationship marketing in Customer Focus Management<\/li>\n<li>Resolution Rate in Customer Focus Management<\/li>\n<li>Retention in Customer Focus Management<\/li>\n<li>Return on Investment (ROI) in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"S\">S<\/h2>\n<ul>\n<li>Sales automation in Customer Focus Management<\/li>\n<li>Sales funnel in Customer Focus Management<\/li>\n<li>Self-service in Customer Focus Management<\/li>\n<li>Self-Service Portals in Customer Focus Management<\/li>\n<li>Self-Service Ratio in Customer Focus Management<\/li>\n<li>Service automation in Customer Focus Management<\/li>\n<li>Service Culture in Customer Focus Management<\/li>\n<li>Service level agreement (SLA) in Customer Focus Management<\/li>\n<li>Service recovery in Customer Focus Management<\/li>\n<li>Social customer service in Customer Focus Management<\/li>\n<li>Social listening in Customer Focus Management<\/li>\n<li>Social media marketing in Customer Focus Management<\/li>\n<li>Subject Matter Experts (SMEs) in Customer Focus Management<\/li>\n<li>Support Ticket in Customer Focus Management<\/li>\n<li>Surveys and feedback in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"T\">T<\/h2>\n<ul>\n<li>Target market in Customer Focus Management<\/li>\n<li>Technology adoption in Customer Focus Management<\/li>\n<li>Text Analytics in Customer Focus Management<\/li>\n<li>Ticket in Customer Focus Management<\/li>\n<li>Ticket Routing in Customer Focus Management<\/li>\n<li>Ticket Status in Customer Focus Management<\/li>\n<li>Ticket Volume in Customer Focus Management<\/li>\n<li>Tiered Support in Customer Focus Management<\/li>\n<li>Touchpoint in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"U\">U<\/h2>\n<ul>\n<li>Upselling in Customer Focus Management<\/li>\n<li>User experience design (UX) in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"V\">V<\/h2>\n<ul>\n<li>Voice assistants. in Customer Focus Management<\/li>\n<li>Voice in Customer Focus Management<\/li>\n<li>Voice of the Customer (VoC) in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<h2 id=\"W\">W<\/h2>\n<ul>\n<li>Widget in Customer Focus Management<\/li>\n<\/ul>\n<div><a href=\"#top\">Go to Top<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Important definitions and terminologies used in Customer Focus Management ABCDEFGHJKLMNOPQRSTUVW A Account management in Customer Focus Management Advocacy marketing in Customer Focus Management After-sales service in Customer Focus Management Agent Empowerment in Customer Focus Management Agent Lifecycle in Customer Focus Management Agents in Customer Focus Management Application Program Interface (API) in Customer Focus Management Average&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-129299","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Focus Management Glossary - Tutorial<\/title>\n<meta name=\"description\" content=\"What is Customer Focus Management? 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