{"id":112190,"date":"2021-03-16T17:14:38","date_gmt":"2021-03-16T11:44:38","guid":{"rendered":"https:\/\/www.vskills.in\/certification\/tutorial\/?page_id=112190"},"modified":"2024-04-12T14:31:47","modified_gmt":"2024-04-12T09:01:47","slug":"government-to-citizens-g2c-case-studies","status":"publish","type":"page","link":"https:\/\/www.vskills.in\/certification\/tutorial\/government-to-citizens-g2c-case-studies\/","title":{"rendered":"Government-To-Citizens (G2C) Case Studies"},"content":{"rendered":"\n<p>G2C are projects wherein the government directly interacts and serves the citizens thus, it usually includes land records, railway reservation and income tax<\/p>\n\n\n\n<p><strong>E-Registrations of land records<\/strong><\/p>\n\n\n\n<p>e-Registration Benefits<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Prevent under valuation of property<\/li><li>Increase in revenue from land registrations<\/li><li>Reduction in black economy effect<\/li><li>Initiate urban real estate reforms<\/li><li>Legalizing land ownerships and increase in number of land registrations<\/li><\/ul>\n\n\n\n<p>Benefits to the Registration Department<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Uniform and rationalized work procedures and norms for clear accountability for performance<\/li><li>Generation of an Efficient MIS for better and fast decision-making and monitoring system<\/li><li>Sustainable operation model through application of service charges<\/li><li>Bring transparency in the system<\/li><li>Faster processing of files and information resulting in efficient work<\/li><li>Feedback analysis through grievances<\/li><li>Reducing the interdependency<\/li><li>A holistic citizen centric approach<\/li><li>Training for requisite skill enhancement<\/li><li>Better work environment<\/li><li>Scope for addition of new value added services<\/li><\/ul>\n\n\n\n<p>Benefits to the citizens<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Delivery of all services within defined service levels<\/li><li>Faster Registration process for Citizens<\/li><li>An effective Grievance Redressal Mechanism<\/li><li>Most services over the Counter or through web interface<\/li><li>Reducing the visits to Governments departments<\/li><li>Ease of availability of<\/li><li>Property Valuation<\/li><li>Application Status<\/li><li>Information of court cases<\/li><li>Single point of contact<\/li><li>Easy accessibility<\/li><li>Reducing travel time, waiting time and other coping costs<\/li><li>Easy access with service delivery counters and website<\/li><li>High Level of Convenience with Extended working hours<\/li><li>Facility of multi-mode payment at convenient points<\/li><li>Negligible Queuing<\/li><li>Transparency in availing the services<\/li><li>Good public facilities at the Registration Facilitation Centers<\/li><li>Delivery of services in cost effective manner<\/li><\/ul>\n\n\n\n<p>E-Registration Application<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Centralized Architecture<\/li><li>Biometric Based Login<\/li><li>1:1\/1:N Finger Print Matching<\/li><li>Revenue Leakage Validation<\/li><li>Auto Fee Calculation<\/li><li>Auto Property Valuation<\/li><li>Benchmark Valuation Configuration<\/li><li>OLR Act check for SC\/ST Land Transaction<\/li><li>Time to time Benchmark Update Alerts<\/li><li>Exceptional Reports to Higher Authorities<\/li><li>Revenue Collection Trends<\/li><li>Under valuation cases restriction<\/li><li>Work flow management<\/li><li>Single page deed output<\/li><li>Digital storage of Photograph, Biometric and Signature<\/li><li>Digital storage of scanned document<\/li><li>PDF Compression and Decompression<\/li><\/ul>\n\n\n\n<p><strong>Indian Railways Reservation System<\/strong><\/p>\n\n\n\n<p>Till early 90s the train reservation system was manual. The issues faced by citizens were<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A normal citizen was expected to come to a particular counter to book a reservation<\/li><li>Return reservation was a big challenge<\/li><li>The confirmation of the seat was not possible instantly<\/li><li>Speed money was very common to get a reservation due to non-transparency<\/li><\/ul>\n\n\n\n<p>Re-engineering the reservation gave citizen convenience as compared to earlier process<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Passengers can book any train from any booking location<\/li><li>Information regarding the availability of seats is easily available<\/li><li>Reservations can be made through website \u2013 a transparent system<\/li><li>Railway Call Centre supported by Interactive Voice response System<\/li><\/ul>\n\n\n\n<p><strong>Passport<\/strong><\/p>\n\n\n\n<p>Passport issuance to citizens was a very long process and the original system of passport issuance or renewal had issues like<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Queue Management system &#8211; Time taken for submission of the application was more than 2 hrs. Unclear guidelines and lack of awareness among applicants. Less number of counters for accepting applications. Seating arrangements not based on the number<\/li><li>of transactions. Space constraints in the offices<\/li><li>Infrastructure and public utilities &#8211; \u201cNeed for overall improvement in the public utilities such as Water, Canteen, Toilets, Seating arrangements etc.\u201d<\/li><li>Variations in service levels &#8211; Different service levels for processing applications<\/li><li>Delay due to Police Verification Process &#8211; \u201cManual procedures for sending the applications for police verification leading to delay in the overall procedure\u201d<\/li><\/ul>\n\n\n\n<p>A BPR exercise was carried out and the revised processes which were implemented, were<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Outsourcing of the front-end activities (Facilitation Centers) of the passport issuance system &#8211; No citizen needs to visit the back-office (i.e. the RPOs). Outsourcing for application submission, data entry, receipt of fees, verification of original documents and enquiry .<\/li><li>Anywhere Anytime Application submission and real-time status tracking &#8211; Online submission, 24&#215;7 through any internet facility (Internet Kiosk, Home). Real-time tracking through centralized system<\/li><li>Linkage of the Passport office with a designated point at the police department &#8211; Auto-segregation of application details for police verification (Adverse and clear flagged separately). Automated update of the PV status- leading to reduction in overall processing. Automated reminder for clearance of pending reports<\/li><li>Centralized back-office &#8211; Centralized printing of the passports for the Missions\/Passport offices to control pendency. High quality fast printers for centralized back-office. Printing of e-Passports (Diplomats). Outsourcing of the centralized back-office.<\/li><li>Exception handling for review \/ objection cases &#8211; Automatic escalation of the objection cases by the system. Objection cases-Police Adverse cases, PAC Check etc.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>G2C are projects wherein the government directly interacts and serves the citizens thus, it usually includes land records, railway reservation and income tax E-Registrations of land records e-Registration Benefits Prevent under valuation of property Increase in revenue from land registrations Reduction in black economy effect Initiate urban real estate reforms Legalizing land ownerships and increase&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-112190","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Government-To-Citizens (G2C) Case Studies - Tutorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vskills.in\/certification\/tutorial\/government-to-citizens-g2c-case-studies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Government-To-Citizens (G2C) Case Studies - 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