The Malcolm Baldrige National Quality Award
The name of Malcolm Baldrige National Quality Award was after Malcolm Baldrige. Moreover, he was a US Secretary of Commerce and Industry who was a champion for the quality cause in 1987.
The MBNQ Award assessment criteria
- Firstly, leadership.
- Then, strategic planning.
- After that, customer focus.
- Then, measurement.etc
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Aim of the Award
The MBNQ award has been the most prestigious award by the United States Department of Commerce and the National Institute of Standards and Technology. Moreover, the aim of the award is,
- Firstly, raising awareness of quality as the decisive competitive factor.
- After that, focusing attention on the need for effort in the field of quality management.
- Lastly, providing information about successful quality management concepts.
Award Category
The award prize is given to a maximum of three applicants in each category. These categories are,
- Manufacturing businesses.
- Service businesses.
- Small businesses.
- Education institutions.
- Health care organizations.
The MBNQ Award Criteria
The criteria for the Award for business are split into seven main criteria. Moreover, the significance of individual aspects that includes customer orientation and customer satisfaction, is obvious from the distribution of points. And the criteria examination is done on the basis of three aspects.
- Firstly, the approach and adaptation of methods to fulfill the requirements.
- Secondly, the degree of deployment.
- Lastly, achieving results as a result of the implementation of measures.
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