The telemarketing scenario in India is clearly on the rise, owing to quick advancements in various company operations and MNCs’ ever-increasing quest for more and more buyers and consumers. NVQs in Call Handling Operations are among the several call centre credentials available today. Diplomas in Call Center Management are also available.
Let us look at Career as a Telesales Executive.
About Telesales Executive
Telesales Executive or Telemarketers are sales and marketing personnel who conduct all of their business over the phone. Occasionally, web conferencing appointments are scheduled during the call. Outgoing call centre representatives are another term for telemarketers. The job of a telemarketer is to encourage people to do or buy something. In simple terms, a telemarketer’s principal purpose is to turn a call into a sale. The position may also entail gathering information and contacts from potential clients, as well as responding to incoming requests for information.
Roles and Responsibilities of Telesales Executive
The primary role of a telesales executive is to sell. They are responsible for generating revenue for the organisation. Telesales executives must have the skills to negotiate and be quick to understand the values and terms of the product or service they are selling. Moreover, they have the following responsibilities:
- Firstly, calling existing and potential customers to persuade them to purchase company products and services.
- Secondly, recording details of customers’ purchase orders.
- Thirdly, processing all customer purchases accordingly.
- Then, generating promising leads for the outside sales team to pursue.
- Also, managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Moreover, developing and sustaining solid relationships with customers to encourage repeat business.
- Further, using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Additionally, developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
- Lastly, continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Eligibility Criteria
Aspirants can enrol in specialised telemarketing courses in addition to receiving instruction from numerous telemarketing organisations. These courses are meant to prepare executives for careers in this particular industry. These training modules will teach proper accent, listening skills, phone etiquette, cyber grammar, customer interaction skills, management skills, and understanding of numerous telemarketing jargon.
desirable Skills
Excellent communication and bargaining abilities are a must. Aside from that, there are a few more prerequisites.
- Strong selling abilities
- Telephone etiquette and a pleasant voice
- Patience and decency
- Ability to listen
- Self-assurance in the product
- being able to work under duress
- Complete knowledge of the selling process
Furthermore, you should have a solid understanding of both the product and the firm you are trying to promote. Along with the goods, one must be able to explain why the company’s product is superior to competitors’.
Career opportunities
- Telemarketing services include Tele Lead Management, Lead Generation, Decision Maker Contacts, Appointment Scheduling, Debt Collection, Database Selling, Market Intelligence Services, Product Promotion, Research Surveys and Polling, Telephone and Web-based Business Development, Up Sell or Cross Sell Campaigns, Direct Mail Follow-up, and Seminar Popula. Each of these disciplines offers a competitive salary package as well as other lifestyle benefits.
- Although telemarketers’ responsibilities differ by business, their work is essentially the same. Though telemarketers are primarily responsible for promoting sales and participating in marketing activities through telephone calls, they also call people to conduct surveys, act as customer service representatives, consultants, or solicit monetary donations for charitable or political organisations.
- Promotions in this area are typically based on sales experience, competence, and talents. Furthermore, telemarketers can always go for positions in marketing, public relations, or human resources because the training involved in telemarketing is similar to that necessary in other job-profiles.
Average Remuneration
Whether you work on commission or on a regular hourly rate determines how much money you make in telemarketing. Telemarketing employment can be highly profitable if they are for a sales organisation, with a substantial percentage of their compensation being commission-based as well as salary-based. You can start as a telemarketing trainee and work your way up to team leader, where you’ll be in charge of a group of juniors.
As a Telesales Executive, a recent graduate can begin a telemarketing job and earn lucrative compensation packages ranging from Rs. 6,000 to Rs. 10,000. Salary might range from Rs.25,000 to Rs.35,000 depending on performance, credentials, and skills. Employees who work in telemarketing are often offered bonuses based on the quantity of sales they make.
Resources for Telesales Executive
You must first establish a firm foundation before you can become an expert in your chosen field. You’ll need the proper applicable abilities before you can go on to practical teaching. You can use the following tools to obtain a complete grasp of the domain:
- Firstly, Online Tutorials for Telesales Executive
- Also, Certification Courses from verified sources such as Vskills, Coursera, Udemy and so on.
- In addition, Online communities
- Online trainings and webinars for Telesales Executive
- Moreover, Blogs and study material from experts in this field and many more.
Here are some examples of how you can improve your abilities:
- Freelancing
- Internships
- Apprenticeship programs
The above steps will help you to get this domain started. It’s a long way to go, however. You can take an advanced course to reach a new level of skills. Also, the people who have successfully completed the certification course possesses higher chances of securing a good job offer.
Some resources offered by Vskills
Vskills offer Telesales Executive certification for all those interested in working in this field. This certification course covers the following topics –
- Sales Basics
- Developing skills
- Customer Handling
- Call Preparation
- Telesales Process
- Team Work
- Stress Management
- Time Management
- Computers Basics
- Windows XP
- MS – Word 2003
- MS-Excel 2003
- MS-PowerPoint 2003
- Internet
Vskills also offers free practice tests and online tutorials to supplement the learning process. You can check them by clicking on the following links –
Discover the career opportunities and other prospects of career as Telesales Executive. Hurry up and start preparing now with Vskills.in!