Certificate in Management Skills (for Novice)

TABLE OF CONTENT

Management and Manager

• Management Basics
• Management Approach
• Managerial Responsibilities
• Best Practices for a Effective Manager
• New Role as Manager
• Identifying Required Managerial Skills
• Managerial Power and Credibility
• Succeeding as a First-time Manager
• Demands and Constraints of a Manager's Role

Managerial Challenges

• Overcoming Management Challenges
• Credibility
• Managing Former Coworkers

Managerial Expectations

• Setting Organizational Expectations
• Setting Team Expectations
• Meeting Organizational Expectations
• Balancing Conflicting Expectations
• Building a Productive Relationship with Your Boss
• Evaluating Expectations

Making the Move Into Management

• Is management right for me?
• Making the Transition

Communication Skills

• Public Speaking
• Personality Development
• Self Grooming Tips

Team Work

• Formation of a Team

Stress Management

• Consequences of Stress
• Reason/Causes of Stress
• Signs of stress
• Techniques of Stress Management

Time Management

• Time Management Techniques

Negotiation Skills

• Negotiation Basics
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Tactics for Negotiation Process

Managing Office Records

• Filing and Record Keeping
• Purpose of Record Management
• Features of Effective Record Management
• Information Types
• Information Access
• Type of Files
• Procedure of Classification
• Methods of Filing
• Systems of Filing

Word Processing - MS-Word 2013

• MS-Word Basics
• Working With Documents
• Customize the Word Environment
• Editing a Document
• Formatting Text
• Formatting Paragraphs
• Styles
• Graphics
• Proofing a Document
• Page Formatting
• Macros
• Lists
• References and Citations
• Track Changes

Spreadsheet - MS-Excel 2013

• Excel 2013 Basics
• Workbook and Worksheet
• Manipulating Data
• Worksheet Formatting
• Page Properties and Printing
• Excel Formulas
• Sort and Filter
• Charts
• Macros

Networking and Internet

• Networking Concepts
• Network types
• Windows Networking terms
• Sharing Local Printer
• Connecting to a Network Printer
• Internet
• Web Browser
• Uploading and download files
• E-mail
• Managing E-mail Accounts
• Sending an E-mail from Outlook
• Web based E-mail or Gmail
• Digital Signature

Future Developments

• Social Media
• E-Commerce
• Big Data
• Internet of Things (IoT)
• Automation and AI

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