Why should I take Debt Recovery certification?

Vskills certification for Debt Recovery Agent assesses the candidate on recovery of debt products which are to be recovered as per the procedures mandated by RBI. The certification tests the candidates on various areas in debt recovery, RBI guidelines and ethics which include the knowledge of legal aspects of debt recovery, debt products, computers, functions of a debt recovery agent, skills and strategies for debt recovery and right and duties of a debt recovery agent.

How will I benefit from Debt Recovery certification?

This Vskills Certified Mutual Fund Manager course has been designed by professionals in the industry to provide the requisite training and skills on the subject to the candidates. The course covers various topics related to debt recovery & with extensive online content the course is aimed at providing a career boost to the learners.

Vskills Certified Debt Recovery Agent finds employment in Companies specializing in debt recovery or bills recovery. Various public and private companies also need debt recovery agent for their debt recovery departments. Also in the field of financial services, banking & investment.

Companies that hire Debt Recovery Agents

IndusInd Bank, HDFC Bank, ICICI Bank, Axis Bank, Kotak Mahindra Bank

Debt Recovery Agent Table of Contents


Debt Recovery Agent Tutorial


Debt Recovery Agent Sample Questions


Debt Recovery Agent Mock Test


Apply for Debt Recovery Agent Certification

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Basics of Banking

  • Principles of Banking
  • Structure of Banking
  • Function of Banking
  • Deposits Opening and Operations
  • Commonly Used Terms in Banking

Customer Relationship

  • Customer and relationships types
  • Secrecy and Disclosure
  • Precautions while disclosing
  • Opinions reports


  • Basics of KYC
  • KYC Norms
  • Key elements of know customer
  • Money laundering
  • Money laundering Stages
  • Role of Banks


  • Basics of E-banking
  • E-banking products

Compliance and Legal

  • Consumer Rights and Importance
  • Legal aspect of agent’s contract
  • Features and elements of debt recovery
  • Legal and regulatory framework for debt recovery

Banking Products

  • Loans
  • Credit Cards
  • Other Credit Products
  • Debit Cards
  • Other Banking Products

Functions of DRA

  • Dues Collection
  • Remittance of collected funds
  • Book Keeping
  • Re-possession of security
  • Legal action
  • Tracing debtors

Debt Recovery Procedure

  • General Guidelines
  • Debt recovery policy
  • Debt recovery processes and procedure
  • Skills and Strategies of Debt Recovery
  • Skills Needed
  • Communication skills
  • Listening skills
  • Inter-personal skills
  • Persuasive skills
  • Negotiation skills
  • Dealing with difficult debtors
  • Strategy for recovery

Rights and Duties on DRA

  • Right to Remuneration
  • Right to Retainer
  • Right to Compensation
  • Right to Indemnity
  • Duty to Follow Instructions
  • Duty to Follow Trade Customs
  • Duty To Exercise Care and Skill
  • Duty To Communicate
  • Duty to Render Accounts
  • Duty to Remit Money
  • Asset Classification
  • Basics
  • Standard Assets
  • Sub-standard Assets
  • Doubtful Assets
  • Loss Assets

Notices and Forms

  • Acknowledgement Letter
  • Impound Order
  • Authorization to take possession
  • Skip tracing work Sheet

International Debt Recovery Practices

  • Introduction
  • Practices in the USA
  • Practices in the UK
  • Debt Collectors – do’s and don’ts

Code of Ethics

  • Organizational Guidelines
  • RBI Guidelines

Basic Arithmetic

  • Multiplication
  • Division
  • Fraction
  • Percentages

Communication Skills

  • Importance of Communication
  • Basics of Communication
  • Communication types
  • Communication Barriers
  • Verbal Communication
  • Non-Verbal Communication
  • Communication Skills Development

Etiquette, Manners and Grooming

  • Etiquette
  • Grooming
  • Manners

Planning and Organizing Techniques

  • Planning Techniques
  • Organizing Techniques
  • Time Management

Stress Management

  • Stress Management
  • Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Team Work

  • Formation of a Team

Computers Basics

  • Introduction - What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms

Software and Windows

  • Using the Mouse
  • Windows Interface
  • Parts of a Window
  • File and Folder Management
  • Windows Explorer and Control Panel
  • Hardware & Software (install and troubleshoot)
  • Sharing information

Word Processing

  • MS-Word Interface
  • File Management
  • Printing and Formatting
  • Formatting Document


  • MS-Excel Interface and Moving in a worksheet
  • Data entry and types (date, alphanumeric)
  • Formulae, Cell referencing (absolute & relative) and worksheet ranges
  • Printing & Formatting

Presentation Software

  • MS-PowerPoint Interface
  • Slide Views
  • Slide animation
  • Setting a Slide Show


  • Networking Concepts
  • Network types
  • Internet
  • Windows Networking terms
  • Sharing Local Printer
  • Connecting to a Network Printer
  • Email
  • Sending an E-mail Message from Outlook
  • Sending email from Google's Gmail
  • Download from Internet
“Exam scheduling to be done through user account” / “Exam once scheduled cannot be cancelled”
Date of Examination
Examination Time
01:00 PM - 02:00 PM
02:30 PM - 03:30 PM
04:00 PM - 05:00 PM
05:30 PM - 06:30 PM
10:00 AM - 11:00 AM
11:30 AM - 12:30 PM

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