Table of Content
 


Management and Manager

  • Management Basics
  • Management Approach
  • Managerial Responsibilities
  • Best Practices for a Effective Manager
  • New Role as Manager
  • Identifying Required Managerial Skills
  • Managerial Power and Credibility
  • Succeeding as a First-time Manager
  • Demands and Constraints of a Manager's Role

Managerial Challenges

  • Overcoming Management Challenges
  • Credibility
  • Managing Former Coworkers

Managerial Expectations

  • Setting Organizational Expectations
  • Setting Team Expectations
  • Meeting Organizational Expectations
  • Balancing Conflicting Expectations
  • Building a Productive Relationship with Your Boss
  • Evaluating Expectations

Making the Move Into Management

  • Is management right for me?
  • Making the Transition

Communication Skills

  • Public Speaking
  • Personality Development
  • Self Grooming Tips

Team Work

  • Formation of a Team

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management

  • Time Management Techniques

Negotiation Skills

  • Negotiation Basics
  • Preparing for the Negotiation Process
  • The Seven Basic Steps in Negotiation
  • Best Alternative to a Negotiated Agreement (BATNA)
  • Tactics for Negotiation Process

Managing Office Records

  • Filing and Record Keeping
  • Purpose of Record Management
  • Features of Effective Record Management
  • Information Types
  • Information Access
  • Type of Files
  • Procedure of Classification
  • Methods of Filing
  • Systems of Filing

Word Processing - MS-Word 2013

  • MS-Word Basics
  • Working With Documents
  • Customize the Word Environment
  • Editing a Document
  • Formatting Text
  • Formatting Paragraphs
  • Styles
  • Graphics
  • Proofing a Document
  • Page Formatting
  • Macros
  • Lists
  • References and Citations
  • Track Changes

Spreadsheet - MS-Excel 2013

  • Excel 2013 Basics
  • Workbook and Worksheet
  • Manipulating Data
  • Worksheet Formatting
  • Page Properties and Printing
  • Excel Formulas
  • Sort and Filter
  • Charts
  • Macros

Networking and Internet

  • Networking Concepts
  • Network types
  • Windows Networking terms
  • Sharing Local Printer
  • Connecting to a Network Printer
  • Internet
  • Web Browser
  • Uploading and download files
  • E-mail
  • Managing E-mail Accounts
  • Sending an E-mail from Outlook
  • Web based E-mail or Gmail
  • Digital Signature

Future Developments

  • Social Media
  • E-Commerce
  • Big Data
  • Internet of Things (IoT)
  • Automation and AI


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