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Organizational structure for QRM
QRM requires four fundamental structural changes to transform a company organized around cost-based management strategies to a time-based focus:
- Functional to Cellular: Functional departments must be eliminated. Instead, QRM cells become the main organizational unit. QRM cells are more flexible and holistic in their implementation compared to other cell concepts, and can be applied outside the shop floor
- Top-down Control to Team Ownership: Top-down control of processes by managers and supervisors in departments needs to be transformed to a decision-making structure in which QRM cells manage themselves and have ownership of the entire process within the cell
- Specialized Workers to a Cross-trained Workforce: Workers need to be trained to perform multiple tasks
- Efficiency/Utilization Goals to Lead Time Reduction: To support this new structure, companies must replace cost-based goals of efficiency and utilization with the goal of lead time reduction
